Human Services Specialist 3 (Eligibility Worker)
Human Services-Seniors & People with Disabilities - Oregon City, OR

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The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening located in Oregon City (Molalla Ave). This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

This position performs eligibility duties in support of seniors and people with disabilities in DHS District 15 Aging and People with Disabilities (APD) offices. Duties include determining program eligibility for SNAP (formerly Food Stamps), eligibility for medical services and prescription coverage programs, and health services via the Oregon Health Plan in support of the Agency mission. Actively seeks to achieve the DHS goals of integrity, stewardship, responsibility, respect and professionalism.

Actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation and other differences/diversity factors.

Intake Process:

Utilize skills to interview applicants to determine current situation, current income, resources and other information necessary to determine the person’s eligibility for department programs. This can include collateral interview, in-person and on the phone.
  • Utilize all applicable forms at intake and reviews.
  • Explore other possible resources.
  • Explain applicant rights and responsibilities.
  • Make appropriate referrals.
  • When eligibility is clear, process necessary paperwork to direct financial payment without delay.
  • Deny assistance if no eligibility exists.
  • Document, narrate and complete proper forms.
Ongoing Caseload:
  • Prepare, authorize and submit necessary documents to establish and maintain benefits and services to clients.
  • Complete re-determination paperwork at appropriate intervals.
  • Use interviewing and communication skills to maintain communications through telephone, office visits, and field work.
  • Work closely with other agencies, medical providers and community to provide benefits and services to clients.
  • Follow-up on all reported information and changes that may affect the eligibility of the client.
Other related duties:
  • Prepare and submit in a timely manner all reports.
  • Maintain professional and congenial relationships with clients, public, supervisor, and fellow employees.
  • Attend training and meetings as requested.
  • Assure that service delivery is provided in a culturally competent way; assure that printed materials are available in different languages/formats; bilingual services available and facilities are accessible for all clients.
Other duties as assigned which are consistent with classification


General office environment. Frequent exposure to hostile, confused, or disoriented clients as well as communicable diseases. Travel may be required. You must have a valid driver's license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation.

Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary from day to day and include evenings and weekends. Work schedule specifics will be determined by the hiring supervisor.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).


Experience working in a social/human services setting.

Experience preparing and maintaining written narrative documentation of the activities concerning individual client cases.

Experience conducting one-on-one interviews to obtain information regarding a person's personal financial information.

Experience communicating decisions, rules, policies and procedures.

Experience you have involving communicating decisions regarding the approval or denial of benefits or services and the explanation of laws, rules or regulations.

Experience providing information to and requesting information from people who are irate, confused and/or frustrated.

Experience with a high volume of paper work.

Experience reviewing documents and work for accuracy.

Experience using a computer/computer terminal to enter/retrieve data.

Experience with human services duties/tasks.

Experience working in a high-production work environment in which it was necessary to accurately process large volumes of work daily and within tight time constraints.

Experience working in an ever-changing environment.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
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