IBT Sales Manager - Country Inn & Suites Sunnyvale
Carlson Rezidor Hotel Group - Sunnyvale, CA

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1.Participates in the development and implementation of business strategies for the hotel which are aligned with Country Inn & Suites by Carlson overall mission, vision values and strategies •Develops and implements strategies for achieving individual sales goals
2.Achieves market share and revenue goals by working with the Director of Sales on individual and team goals within assigned market segments •Develops data and recommends programs to meet clients' needs •Prepares proposals and contracts that are geared to maximize profit while satisfying client needs •Solicits files on a timely basis to confirm business •Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business •Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Carlson Hotels •Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas •Ensure all materials used are in accordance with brand standards
3.Maintains proper flow of information to sales team, reviews sales work file of assigned accounts •Communicates IBT clients' requests to all departments in an effective and timely manner •Ensures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team •Assists with the completion of monthly booking report(s) •Prepares reports as necessary to improve management decision making and critical evaluation of work activities
4.Creates 100% guest satisfaction by providing the Country Inn & Suites by Carlson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations •Gives personal attention, takes personal responsibility and uses teamwork when providing guest service •Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems •Provides ‘Be My Guest’ genuine hospitality and teamwork on an ongoing basis •Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction • Performs other duties required to provide the service brand behavior and genuine hospitality

•Minimum three years hotel sales experience
•IBT market knowledge preferred
•High school diploma required, bachelor’s degree preferred
•Experience managing to brand standards
•Able to collaborate effectively with other hotel employees and managers to ensure teamwork •General knowledge of contract laws
•Proficient computer skills including Microsoft Office suite, Lanyon, Opera and Delphi Sales Management Database •Strong verbal and written communication skills
•Strong negotiation skills
•Ability to travel

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