This Application Support position will be responsible for maintenance, troubleshooting, monitoring and administration of the Highly Available E-commerce HSN.com website. An ideal candidate should have a background with Microsoft OS, Tools and Applications. Applicant should also be knowledgeable with website architecture and hardware.
Provides application support (administration, configuration, and monitoring) for both off the shelf and home grown applications in a 24/7 highly available and clustered web-based environment.
Deploys, installs and configures the components of the system infrastructure on an ongoing basis.
Organizes, plans, and executes medium size projects involving the deployment, administration and support of business critical applications onto the Win 2003/2008 platforms.
Performs root cause analysis and fault isolation for environmental, server, and application availability issues.
Provides initial project consulting to help define the support structure and guidelines for new applications.
Provides support during escalations for problem identification, troubleshooting, documentation and resolution.
Provides mentoring to junior members of the Application Support group.
Tunes and validates Win 2000/2003 systems, troubleshooting and resolving problems and outages.
Video stream capture and encoding applications.
Supports production systems, as required, by optimizing performance, helping resolve problems, and providing timely follow-up on problem reports.
Diagnoses and resolves problems of medium to high complexity.
Communicates plans, status and issues to higher management levels.
May lead projects of medium complexity.
Sets a good example by modeling HSN values and desired behaviors.
Bachelor’s Degree in Computer Science or five years equivalent job experience.
Thorough understanding of E-Commerce systems: specifically, Web based applications using IIS 6/7, ASP.net, Application Center 2000, SQL Server2005/2008, and Load Balancing HW.
Experience in effectively managing small to medium projects in a cross-functional environment utilizing the above technologies.
4-7 years of overall experience in administering, supporting and monitoring web-based applications on a network operating system across multiple physical locations. Typical network services and applications including file and print, SQL Server 2005/2008, messaging, firewall, desktop management, mail servers, and Web hosting.
2+ years of hands-on experience in the following areas:
Administering desktop operating systems (Win 2003 & Win 2008) and Web based applications.
- Microsoft IIS Management in a clustered environment
- Microsoft Application Center usage
- SSL certificate usage and implementation
- Web analysis tools such as Webtrends, Alertsite, etc.
Must display strong teamwork and interpersonal skills with all management levels, including both verbal and written (documentation) communication skills.
Must be highly motivated and independent; good at prioritization and result oriented.
Must be a self-learner; ability to effectively adapt to rapidly changing technology and apply it to business needs, and integrate multiple tools together to solve business problems.
Microsoft Certified Systems Engineer (MCSE) certification
Knowledge of Tealeaf
Basic knowledge of IBM MQSeries, MSMQ, Network Load Balancing, and EMC Storage
Experience with video capture and encoding applications
HSN - 18 months ago
HSN is a leading interactive multichannel retailer, offering a curated assortment of exclusive products and top brand names to its...