INF - Help Desk Analyst
Addison Group - Vernon Hills, IL

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Our fortune 500 client located in the Northern Suburbs of Chicago has an immediate need for a IT Help Desk Analyst. Would you like to work for one of the largest, most respected ecommerce IT shops in the Chicagoland area?

Essential Primary Functions:
  • Gather Outlook data from internal coworkers.
  • Perform scripted PowerShell with information gathered to bulk upload data into existing Exchange environment.
  • Open/Close incidents and services requests.
  • Update incidents and service requests.
  • Keep coworkers informed of the status of their tickets.
  • Ensure follow-up is performed with level 2/3 support.
  • Meet all productivity and quality goals as measured by the department.
Skills Requirements:
  • Ability to work under direct supervision.
  • Working knowledge of the Microsoft Desktop product line.
  • Basic knowledge of Windows Active Directory
  • Advanced working knowledge of Microsoft Outlook
  • Prior history with call tracking system.
  • Solid interpersonal skills.
  • Good oral and written communication skills.
  • Ability to manage multiple issues at once.
  • Flexible working hours.