INT Customer Service Specialist - Billing Support
West Corporation - West Point, GA

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re about more than meeting expectations...

Every day, more businesses are turning to conferencing to remain productive while saving time and money, and InterCall is there to help them by providing a full spectrum of communication tools. While claiming to be the best and proving to be the best are all too often vastly different, InterCall has what it takes. We are the largest conferencing services provider in the world and winner of numerous awards for our innovation and leadership in the marketplace. But, to continue this path, we need high-energy, customer-focused talent to join our award-winning team. You’ll learn and develop skills to help you build a career that will take you straight to the top.

Responsible for coordinating and managing voice and data lifecycle support for clients and ensuring service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful delivery; provide voice and data aftermarket ordering and service support; receive voice and data order requests from clients and validate the accuracy of the information provided; complete necessary ordering screens through access to client's ordering system; assess issues which may occur during the implementation process of voice and data orders which do not meet client expectations; initiate and manage the establishment of shared expectations with the client to ensure the client's performance expectations can be met.

Schedule: 11:15am - 8:15pm Monday - Friday


* U.S.:
* High school diploma or GED required. Bachelor's degree from an accredited college or university with major course work in business administration, communications, marketing, or a related field preferred
* Minimum of six months business, customer service, and/or call center experience required.

* Suite of office software packages
* Limited travel required
* Possibly required to carry a pager

InterCall offers a variety of benefits to our employees including competitive compensation, comprehensive health coverage, 401(k) retirement plan, tuition assistance, paid holidays, and paid time off.

Check out our opportunities and see the difference a career can make.

If you are interested in this position and meet the minimum requirements, apply online today!

Applications will be accepted through 05/03/2013.

Come help us lead the way!

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About this company
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Enterprise technology, by definition, faces the constant challenges of complexity and obsolescence. At West, we are dedicated to delivering...