Foundations Recovery Network - Michael's House - Palm Springs, CA

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Michael's House, part of Foundations Recovery Network, is a residential treatment center that provides integrated treatment to persons with addiction and/or mental health conditions. Through the use of the Foundations Treatment Model, our staff addresses the complex needs of individuals who are struggling against co-occurring disorders.

Position Summary

Initiates and completes the referral and intake process, determines appropriate level of care and maintains follow-up communication with referral sources, families, patients and program staff to maintain a quality intake.

Essential Duties and Responsibilities
  • Assesses perspective patients for treatment, identifying psychosocial, mental health and medical issues.
  • Responsible for introducing new patients to Therapeutic Community.
  • Documents all intake information into the TIER program.
  • Ensures intake paperwork is complete and accurate. Creates intake files. Files intake-related documents.
  • Acts as role model by following program and treatment norms, demonstrating honesty and a willingness to listen to patients issues and taking responsibility for own actions.
  • Works collaboratively with the Call Center staff, Utilization Review staff, Nursing Staff and Residential Counselors.
  • Assures information is communicated effectively internally as well as externally to patients, families and referral sources.
  • Attends staff meetings as indicated and treatment team meetings when necessary to monitor results.
  • Responsible for the accurate collection of patient co-pays, deductibles and all other out-of-pocket, cash collections (i.e. full self-pay payment plans), at the time of admission when the Business Office Manager is unavailable.
  • Administers Breathalyzer and Urinalysis Screening upon intake; document accurate results.
  • Performs all other duties as required or assigned.

Knowledge, Skills and Abilities
  • Ability to inspire client confidence in the FRN Staff and the FRN Model of Treatment
  • Ability to consistently demonstrate through conduct and communications the stability required to effectively assist patients and their family members through the FRN Model of Treatment
  • Excellent verbal and written communication skills required
  • Must have high level of interpersonal skills. Position continually requires demonstrated professionalism, tact and diplomacy
  • Exercise good judgment and successfully handle ambiguity
  • Understanding of diverse cultures and gender specific issues and the ability to incorporate needs of gender and culturally diverse groups into the organization
  • Excellent organizational skills with the ability to prioritize workload and meet deadlines
  • Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, PowerPoint). Proficiency in MS Access (or other database program) is preferred
  • Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts
  • Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources
  • Knowledge of addiction, addictive process and recovery
  • Knowledge of group process, group facilitation, and conflict resolution
  • A current, valid drivers license is required
  • Class B license is required within 60 days of hire date

Education and Experience
  • Bachelors degree in psychology, social work, or related field required; Masters degree preferred
  • Addictions Counselor licensure or related certification preferred
  • Continuing education will be required

Work Environment and Physical Demands
  • Sits, stands, lifts and moves intermittently during work hours
  • Must be able to lift, push, pull and/or move up to 60 pounds
  • Position requires some work on the computer requiring manual dexterity and visual acuity

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