IR - GI2 BO Expert
Sasken Communication Technologies Limited - Pleasanton, CA

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Job Description Business Objects / GI2 Expert

Required Skills:
  • 3+ years experience with Genesys Info Mart (any 8.x experience preferred).
  • 3+ years experience with Genesys Interactive Insights (any 8.x experiences preferred). xperience with the Genesys Framework, Call Routing, Stat Server
  • Experience with SAP BusinessObjects administration, security, backup and restore process
  • Experience with all aspects of CMC, CMS and CCM administration, including troubleshooting and tuning
  • Several years of relevant work experience installing, maintaining and monitoring BusinessObjects server systems in a clustered environment
  • Experience with migrating reports, universes, Dashboards etc. using Import Wizard and LifeCyle Manager
  • Ability to troubleshoot performance problems with SAP BusinessObjects software such as Web Intelligence, Universes, Crystal Reports
  • Business Objects Universe Design
  • Advanced SQL and Oracle Databases
  • Understanding of Info Mart detail data and how it is populated within the Info Mart data model

Highly Desired Skills:
  • Familiarity with contact center metrics and advanced contact center reporting.
  • Extensive Genesys reporting and support experience within a large contact center enterprise.
  • Experience with the Genesys Framework, Call Routing, Stat Server, CCPulse, Call Center Analyzer (CCA) and Advisor.
  • In depth understanding of SAP BusinessObjects architecture

Feel to reach out at the contact below either through a call or email to discuss about the opportunity relating to your expertise.

Contact/Hiring Prime: Brijendra Rao
Contact Number:
+91 80 6694 3940 (India)
Email ID:
Connect with me on LinkedIn:
Sasken Career page:
Sasken Facebook page:
Sasken Website:
Sasken Communication Technologies Limited


Additional Information Position can be held as full time or contracting based on candidate preference.

Duration: 12 Months

Travel: Yes (upto 25%)

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