IS Network Services Professional-Telecommunications Coordinator
University of Wisconsin-Madison - Madison, WI

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The Division of Intercollegiate Athletics at the University of Wisconsin-Madison dedicates itself to the mission of providing athletic opportunities to a wide range of students in an environment in which all student-athletes can achieve their academic and competitive goals. The Division strives to provide equitable opportunities for all student-athletes and fosters the principles of sportsmanship, respect and fair play on the field of play. The Division sponsors teams in 23 sports competing under the regulatory guidelines established by the National Collegiate Athletic Association (NCAA), the Big Ten Conference and the Western Collegiate Hockey Association (WCHA).

SALARY : Starting pay will be between $16.902 per hour and $18.510 per hour ($35,291 to $38,648, annualized), plus excellent benefits . This position is in pay schedule and range 07-04. A six-month probationary period is required.

CONTACT: Jeff Palkowski, Human Resources Recruitment & Selection, 608-890-4823, jcp@athletics.wisc.edu .

JOB DUTIES : This position is responsible for the overall planning, design, integration and management of telecommunications, CATV and subscription music infrastructure and equipment for the Division of Intercollegiate Athletics. This shall include working with vendors such as Verizon, Charter, DirecTV, Sirius, DoIT and others to secure the services and resources needed for daily operations within the Division. In addition this position will coordinate and collaborate closely with Divisional staff to determine needs and find solutions related to telecommunications and CATV. The position shall also assist with troubleshooting and repairs of any telecommunications, CATV and subscription music hardware. The position also works closely with Athletic Events coordinating the telecommunications and CATV needs for Broadcast Networks, various media, visiting teams and staff.

KNOWLEDGE REQUIRED : The most qualified candidates will bring to this position the following knowledge, skills and abilities: Demonstrated technical competence in an IT customer support environment; Demonstrated knowledge of telecommunication systems, technology and operations; Demonstrated technical competence in setting up and activating a variety of cell phones and smartphones; Knowledge of how to export/import user contacts, calendars and emails; Understanding of the procedures for placing orders for phone service and hardware through the state system with a variety of vendors (DoIT, Verizon, US Cellular and AT&T); Knowledge of the following phone systems in use by the Department: Centrex, ISDN, Key Data, Call Center Anywhere, teleconferencing and PBX; Knowledge of general analytical and troubleshooting procedures needed to diagnose and repair cell phones, smart phones, ISDN, Centrex and Key Data phone systems; Ability to repair damaged telecommunications hardware such as iPhones, ISDN phones, a variety of cell and desk phones; Demonstrated knowledge of telecommunications infrastructure design; Ability to troubleshoot, tone lines, punch down lines, and perform repairs on a telecommunications infrastructure; Ability to coordinate and manage a wide variety of telecommunications requests from broadcast television networks (ABC, ESPN, BTN, etc), Athletics communications and other media such as ESPN Game Day, Radio, print media and UW Police in the fast paced sporting event environment; Demonstrated knowledge of the overall design and function of a digital CATV system; Knowledge of signal flow and processing in a CATV head end and understanding all the head end hardware functions to demodulate, modulate, combine and balance the CATV signal; Demonstrated knowledge of CATV trunk and tap infrastructure and design; Ability to engineer a CATV trunk and tap line to deliver the proper amount of signal at each drop; Ability to troubleshoot, diagnose and repair CATV infrastructure problems including fiber transmitters, fiber couplers, transceivers, amps, taps and splitters; Knowledge of current trends in information telecommunications; Demonstrated strong oral and written communication skills and, in particular, an ability to communicate well with a largely non-technical user base; Ability to work in a team oriented, collaborative work environment.

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