IS Project Analyst - IT Support Desk
Home Depot 16,423 reviews - Austin, TX

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Do you want to be part of a thrilling revolution influenced by technology? The Home Depot is a $70 billion business-focused environment where you can contribute in a variety of functional areas covering all aspects of the consumer value chain. We are currently managing leading software packages and technology platforms to deliver creative results to our business partners and customers. We need people who understand how best to apply technologies to solve problems and develop innovative solutions. If you are looking for an opportunity to see instant, progressive, and substantial business benefits from your technology talents and experience, it's the perfect time to join The Home Depot.

As an IT professional you have expert knowledge in one or more programming languages or databases. Because of your excellent understanding of the entire project life cycle, you have the ability to direct project teams in the gathering, design, and development of complex applications/programs. You get to work closely with and learn from the brightest minds to ensure proper system design. Your role ensures highest quality implementations from design through quality insurance to production. You anticipate hardware and software design needs to take pre-emptive action. Our IT professionals support multiple team members and other project leads in day-to-day activities related to project work.

On- site and local perks:
Choose from a variety of benefit plans designed to meet your individual and family needs.
Take part in company Success Sharing - an incentive program based on sales performance.
Receive "Homer Awards" that lead to cash incentives for consistently demonstrating behaviors that reflect The Home Depot's values.
Eat at our on-site cafeteria that offers a plethora of options or enjoy discounts at neighborhood restaurants.

This position will serve as the Project Analyst for the IT Support Desk and ATC non raised floor facilities, as well as helping to manage project planning and budgeting. They will report to the Manager of ATC non raised floor Facilities. Besides project management they will also be responsible for: procurement, financial management, and vendor relations.

This Project Analyst will also be responsible for working with the department leadership to track and report departmental and project budgets, purchases, contracts, SOWs, Maintenance Renewals, and to assist in preparation of documents for review boards, as appropriate.
The successful candidate will possess excellent written and verbal communication skills, and be able to successfully navigate matrixed resources with competing priorities, in order to meet deadlines and committments. The candidate must be able to quickly assess circumstances with process must be followed closely and ascertain when process can and should be modified to deliver critical business functionality.
This role will carry a blackberry and could work non-standard hours, and will interact with other PMs, Managers, Directors and architects.

The purpose of this position is to provide effective management of IT support desk tasks/projects and ATC facilites projects. This is accomplished by applying or ensuring the application of a standard, defined methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology. The project manager is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project.
Summarized responsibilities include: General project management, Change Management, Status Reporting, Financial Accountability.

Serves as part of the Project Management team, and plays a supporting role at the project level. With
guidance and supervision from more experienced project managers, begins to take a hands on role in the project. Is a visible project team member that supports and executes portions of projects. Is a pooled resource that is assigned on a project-specific basis to a Senior Project Manager or Project Manager. Participates in planning, scheduling, monitoring, evaluating and directing projects with moderate assistance to ensure a complete business solution is implemented. A more senior Project Analyst may be called upon
to manage a small project independently. Independently executes or assists the Senior Project Manager and/or Project Manager in executing the Project Plan using THD Project Delivery Methodology.

Assists in Scoping Programs/Projects at the project level: Describes the program/project opportunity.
Determines project management requirements. Identifies project risks and manages Risk Assessment.
Describes and documents business requirements. Develops high level program plan. Maintains all
elements of the Project Plan from a tools perspective.
Develops Project Management Plans: Documents project goals and objectives. Translates business
requirements into specific deliverables.
Develops and maintains the project schedule and project level plans in PMOffice.
Maintains project budgets.
Assists in Planning Engagements: Participates in strategic and account planning activities. Contributes to
the planning effort with preliminary cost estimating, project planning, and risk assessment.
Participates in project presentations to project team and management. Reflects knowledge of specific portfolio in work.
Demonstrates knowledge of THD IT products and processes.
Assists in managing implementation of project: Responsible for all documentation updates. Develops and maintains the Project Binder.
Attends project reviews and documents status reviews. Maintains cost/schedule/resource variances.
Participates in quality control."
Manages business/project team expectations: Maintains/expands business relationship at individual level.
Establishes issues follow-up/monitor process. Understands stated as well as unstated business/project
Responds quickly to the business/project in an appropriate manner given the situation.
Seeks opportunities to find new or improved means of satisfying the business/project needs.

Typically reports to Project Manager/ Business Lead of area that Analyst is supporting.
This position has no direct reports.


Typically requires overnight travel less than 10% of the time. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Must be eighteen years of age or older
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable


The knowledge, skills and abilities typically acquired through the completion of a
bachelor's degree program or equivalent degree in a field of study related to the job.





Bachelor degree is preferred
Proven effective project management for small to medium sized IT projects
2-3+ years related experience with technical projects
PMP certification is preferred
Strong written and verbal communications skills, presentation and facilitation skills are required
Ability to communicate to a wide variety of audiences, both business and technical
Strong analytical and problem solving skills
Ability to influence business owners and senior management
Strong understanding of financial concepts is preferred
Strong understanding of procurement processes is preferred
Good understanding of IT Infrastructure is preferred
Good understanding of Microsoft Project, financial analysis
Good written and verbal communication skills both downward, laterally and upward; demonstrate active listening skills
Ability to work in a matrixed resource environment to accomplish goals and meet schedules

Required Soft Skills:
Planning and Organizing: Develop a course of action to accomplish specific goals, prioritize work, meet deadlines, manage time wisely, attention to detail, etc.
Solving Problems: Analyze information to recognize potential problems, propose and pilot solutions, etc.
Customer Service: Provide outstanding internal/external customer service
Getting Things Done: Demonstrate ability to get results despite a large workload, competing demands, and a fast-paced environment, including getting work done despite competing priorities of matrixed teams
Availability: Ability to be oncall as needed, and work potentially long and non-standard hours
Retail/business experience a plus
Project leadership ability

Establishing and sustaining ongoing relationships with stakeholders.
Describing and documenting project requirement.
Developing risk mitigation plans.
Ensuring adherence to the project plan.
Reporting project progress to the Sr. Project manager.
Managing cost/schedule/resource variances.
participating in quality control; managing the project's change control procedures.
Mediating problems and presenting project deliverables to mid-level management.
Included in the responsibilities are the accurate and timely reporting to senior management of the status and financial management of the projects in the assigned portfolio.
Project Management methodology and tools a plus.

About this company
16,423 reviews
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...