IS Project Manager / WEB Application Development and Support
City of Glendale, CA - Glendale, CA
Full-time, Part-time

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Under general direction of the department/section head
or designee, this mid-management position exercises independent judgment and responsibility
in managing, directing and coordinating the planning, implementation, and
support of major Information System projects and oversees the day-to-day
execution of various aspects of the IS service management environment. This
position encompasses the responsibilities of both a first-line working
supervisor as well as a senior-level information systems technician requiring
considerable information technology specialization. ESSENTIAL FUNCTIONS of the job include,
but are not limited to the following: Oversees various aspects of the following areas
within the Information Systems Service Management environment: Availability
Management, Capacity Management, Change Management, Configuration Management,
Financial Management, Incident Management, IT Service Continuity Management,
Problem Management, Release Management, Security Management, Service Level
Management, Service/Help Desk, Application Support and Development. Provides
leadership, control and coordination with other Service Management functions to
ensure achievement of key objectives. Ensures the availability of production
network and/or computing services, manages planned and unplanned outage
resolution, and communicates outage conditions to appropriate I.S. sections and
city divisions. Provides planning, leadership, guidance, and advanced technical
expertise for, applications and/or computing and networking services within
local area network, wide area network, and Internet environments. Plans,
designs, implements, supports, maintains, upgrades and troubleshoots various
applications and/or network, computing and infrastructure elements. Initiates,
researches, proposes and implements improvements to various network, computing,
infrastructure, operating system, and application elements as appropriate to
support operational service levels in alignment with best practices. Initiates
and implements improvements in areas of Information Technology responsibility.
Responds to incidents, problems and requests for service and/or resources
reported and/or escalated through various mechanisms determining and effecting
appropriate course of action to bring closure. Escalates incidents, problems
and requests for service and/or resources to other Information Services
division staff as necessary and/or appropriate. Ensures that copies of software
licenses, warranties, maintenance agreements and vendor contracts are tracked
and maintained. Ensures and maintains accurate asset inventory and asset
traceability. Ensures that standardized methods and procedures are used for
efficient and prompt handling of changes to network, applications, computing
and infrastructure elements and applications. Proactively defines and develops
efficient work methods and related workflow processes and procedures for
streamlining requests for information technology services and resources and the
delivery thereof. Ensures appropriate security
policies and procedures are being followed. Assists the division/section
head or designee(s) in the development and execution of Disaster Recovery/Business
Continuity plans and procedures. Develops, communicates and advocates long and
short-term goals and objectives through collaborative planning and development.
Manages and delivers Information Services projects from initial vision through
implementation. Manages teams of internal and external project participants.
Manages, prioritizes and delivers multiple initiatives in partnership with
other city divisions as well as external vendors and partners. Participates in
technology planning and strategy activities to ensure organizational objectives
are being addressed. Creates and maintains key project deliverables (project
plans, issues, scope documents, project documentation, work flows). Works with
stakeholders to facilitate the development of functional and technical
requirements. Works as contributing member of a team, working productively and
cooperatively with other teams and team members. Develops and manages
day-to-day work plans and resources. Manages project activities across the
entire project life cycle - including risk management and post-implementation
review. Develops and maintains effective
relationships with project stakeholders and business partners. Prepares RFI,
RFQ, RFPs and solicits vendor bids/quotes as needed. Writes comparison report
and evaluates bids. Prepares budgets (operating and capital) as needed for each
area and tasks / projects. Maintains a
high degree of integrity and keeps confidential information, conversations, and
communications protected. Promotes and implements “big picture” strategy for
all hardware, software, systems throughout the City and understand how to work
with all areas of the City in order to integrate systems and technology. Drafts
new policies as needed and routes them through the appropriate channels for
implementation. Conducts training sessions and makes presentations one-on-one
or to groups in area of expertise. Reviews and evaluates employees' job
performance and recommends appropriate personnel action. Assists in the hiring, training and disciplinary
action of subordinate personnel. Assumes responsibility for ensuring the duties
of the position are performed in a safe and efficient manner. Performs other related duties as assigned or as the
situation requires. Additional essential functions required of IS Project
Managers in specific assignments follow the minimum requirements section of
this specification. Additional Essential Functions: Oversees the support of all City WEB sites. Oversees support of “Off the Shelf”
applications that are or will be used throughout the City. Oversees support of the City wide email
system. Oversees the support of all City WEB and desktop applications
development. Works with the WEB Steering
Committee for guidance and direction on projects and tasks. Oversees the design,
implementation, support and maintenance of Service Desk applications, policies,
and procedures.


Knowledge, Skills, Abilities

Knowledge of : network technologies; principles of management,
supervision and training; and long and short range planning and budgetary
projection techniques and concepts; WEB services, such as: IIS, Apache, WEBSPHERE and
WEBLOGIC; programming languages such as: C#, Visual Basic, C/C+/C++, HTML,
.NET, XML, ASP, JSP, WEB 2.0, and Java; ORACLE or SQL Server database
structure, platforms, and tools.
Knowledge of migration planning, business analysis and design, and
business automation is desirable.

Specialized knowledge
and understanding of a range of computer software systems and related technologies

Technical knowledge of:
systems used in conjunction with networks; personal computer based local area
networks, network operations, connectivity between servers, and integration of
data and telecommunications.

Thorough knowledge of: data communication

Working knowledge of: network infrastructure
requirements and standards as well as the protocols and procedures for setting
up new equipment, troubleshooting and performing routine maintenance.

Working knowledge of and related skill programming languages such
as: C#, Visual Basic, C/C+/C++, HTML, .NET, XML, ASP, JSP, WEB 2.0, and Java.

Knowledge of and skill
in the use
of project management software.

Skill in : assessing and prioritizing multiple tasks, projects and demands;
effective verbal and written communications, both on a one-on-one and in a
group setting; conducting training and facilitating small group processes;
analyzing data and evaluating the needs of users to develop alternative
solutions to problems and needs; prioritizing and organizing work of multiple
projects to meet deadlines and timetables .

Ability to : a bility to work as contributing member of a team, fostering teamwork and
working productively and cooperatively with other teams, internal and external
customers, and convey a positive image of the City; analyze and assess business
requirements and determine cost-effective solutions; define problems, collect
data, establish facts, and draw valid conclusions; effectively present
information and respond to questions from groups of managers, clients,
customers, and the general public; establish and maintain effective working
relationships with contractors, consultants, community groups, the public,
co-workers, subordinates and supervisors; foster a teamwork environment; foster
customer service values in all interactions, including those with internal
customers across departmental lines, and with external customers, especially
consultants, contractors, vendors and members of the community at large;
install, configure, and troubleshoot networked computer systems, and programs
used by the City in both technical and administrative areas; interpret an
extensive variety of technical instructions and deal with several abstract and
concrete variables; manage multiple projects from start to finish and make
every effort to see that the project’s goals and objectives are effectively
implemented; prioritize and delegate work tasks and responsibilities; provide
one-on-one and small group training in the use of microcomputers and business and
technical software, including live demonstrations in conference room settings;
read, analyze, and interpret general business periodicals, professional
journals, technical procedures, or governmental regulations; read, interpret
and apply complex technical information and concepts; read, write and
comprehend directions in English; and write reports, business correspondence,
and procedure manuals. Well-developed communication skills to convey highly
technical concepts with a wide range of internal contacts and deal effectively
with external contractors. Work with
ITEB and any other Committees created or to be created, for advice and support.


Willingness to: work the necessary hours and
times to accomplish project goals, objectives, and required tasks; assume
responsibility for maintaining a safe working environment; initiate, recommend
and carry out personnel actions.


Five years of experience
administrating, implementing and managing IT projects with at least two years in
WEB application, support and implementation.
Two years managing/supervising technical personnel.


from high school or attainment of GED or CHSPE certificate. AA/AS in computer science or a related field is
desirable. A PMP is highly desirable.


Valid California Class C
Driver's License is required.


An equivalent combination
of experience, education and/or training may substitute for the listed minimum


Responds to emergency calls for service 24 hours per
day, 7 days per week, including nights, weekends and holidays.

Promotional Eligibility

Any City of Glendale employee who meets the minimum
qualifications for this position has completed probation or six months of City
employment and is occupying a permanent full-time classification on file in the
Human Resources Office. Hourly
City employees may be
considered, provided that they furnish proof of continuous employment
immediately preceding the final filing date, which would equal a minimum of six
months of full-time service or 1040 part-time hours. (Civil Service Rule VIII


applicants must complete the supplemental application in order to be considered
for this position . The
examination will consist of an evaluation and an oral, with the evaluation as a
qualifying step and the oral 100%. All
applications, resumes and submitted reference materials will be reviewed and
evaluated and only the best-qualified candidates based on applicable experience
will be invited to the oral examination.
Any evaluation will be based on the candidate’s education and experience
as related to the position. Any
examination will be to evaluate the candidate’s education, experience,
knowledge and skills for the position.
The City of Glendale
reserves the right to modify the above stated examination components and/or
weights. Should this be necessary, the
candidates will be notified of the specific examination components and weights
prior to the administration of any examination.
The selected candidate will be subjected to a background check including
The City of Glendale
conforms with State and Federal obligations to make reasonable accommodation
for applicants and employees with disabilities.
The Human Resources Department asks that it be advised of special needs
at least five days prior to the first test part so that a reasonable
accommodation may be made. The provisions of this bulletin do not constitute an
express or implied contract. In
compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that
all new employees provide documentation to establish both work authorization
and identity.

IS Project
Manager Date Posted: 06/04/2012