IS Security Tech
H-E-B - Corpus Christi, TX

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H-E-B Company is one of the largest, independently owned food retailers in the nation with hundreds of stores throughout Texas and more than 70,000 Partners (employees). Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace.
H-E-B offers a competitive compensation and benefits program and comprehensive training that lead to successful careers.

Summary / Objective
Utilizes technical Security and Alarm knowledge and manual skill obtained through specialized post-secondary education or on the job training.

Essential Functions and Process Responsibilities, include the following: (other duties may be assigned as necessary)

Receives, assesses, prioritizes, investigates, resolves and tracks maintenance tickets. Travels to locations where equipment is located, troubleshoots malfunctioning equipment and repairs or replaces as needed

Trouble tickets are issued for, but not limited to, the following equipment:

Burglary Equipment
  • Installs, configures and maintains burglary hardware including Control Panels, network interface hardware, keypads, batteries/charger modules, transformers, relays, contacts, motion detectors, glass break detectors, wireless receivers/transmitters/interfaces
  • Performs remote programming of alarm panels
  • Checks functionality of newly installed equipment
Video Surveillance Equipment
  • Installs, configures and maintains Digital Video Recorders, video cameras, power supplies, surge protectors, and public view monitors
  • Upgrades/programs DVR software
  • Checks functionality of newly installed equipment
Access Control Equipment
  • Installs, configures and maintains access panels, door strikes, motion detectors, badge readers, network interfaces, battery backups and transformers.
  • Checks functionality of newly installed equipment
  • Remotely programs access panel software
Voice and Data Communications
  • Troubleshoots and repairs malfunctioning dial tone issues internally up to Telco D-Marc
  • Troubleshoots and repairs Network Interface connections
Project Work
  • Project work to include but not limited to:
1) New store installs
2) Hardware Refreshes
3) New technology implementation

Administrative Duties:
Completes pertinent paperwork and maintains records as required.

High School diploma or GED
Associates Degree in related field or equivalent military

experience preferred.

Certifications / Licenses:
Certification in Electronics or Electrical Technology


Years Experience:
1-3 years experience

Basic PC skills, working knowledge of Windows,

Outlook, Office

Time management skills and focused attention to detail


Must have good written and verbal communication skills and

a strong customer service background.
Must be a highly motivated, self-disciplined team player.

Job Specific
Valid driver’s license and excellent driving record to drive company van (No DUI’s).
Ability to transport and operate scissor lift.

Physical and Other Requirements:
  • Function in a fast-paced, retail, office environment
  • Travel by car or airplane with overnight stays
  • Hand / Finger dexterity
  • Work extended hours
  • Lift 20 lbs or more on a regular basis
  • Must be able to lift and carry 60 pounds on occasional basis
  • Technicians will be loading and unloading parts into vans in all weather conditions.
  • They will be driving to and from stores for service calls.
  • Must be able to bend over and squat down and stand for an extended period of time to work in any area of company from office areas to mechanical rooms.
  • Should be able to work on ladders and mechanical scissor lifts of various heights.
  • Technicians rotate a 7x24 on call schedule.

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About this company
760 reviews
H-E-B is headquartered in San Antonio, Texas with approximately $17 billion in revenue and 76,000 Partners. Founded in 1905, H-E-B operates...