ISAC - Opera - Implementation Analyst - $open$
Botsford Associates LLC - Braintree, MA

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The Implementation Analyst will be responsible for the planning implementing and achieving priority goals objectives and outcomes delineated in the rollout of a new (ISAC) Integrated Sales Catering application to over 900+ hotels worldwide The position will work within an IT organization and the candidate should have a strong knowledge of Sales Catering (Delphi and or Opera) along with Property Management Systems (Galaxy and or Opera) KEY RESPONSIBILITIES Assumes managing responsibility to ensure that project objectives are clearly stated and that program activities are focused on the achievement of stated goals Assumes the daytoday responsibility of managing the projects and activities Ensure all scheduled properties are migrated successfully to new ISAC application Identify track and resolve issues Drive continuous improvement Maintain strong communication amongst the various IT and Business teams Prioritize key issues and drive resolution Enhance current processes through process improvement and implementation of new technologies and innovative thinking Actively participate in planning and training sessions Continuously strive for selfdevelopment through multiple channels Other Regular attendance in conformance with the standards which may be established from time to time is essential to the successful performance of this position SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of knowledge skills and abilities Working knowledge of Property Management Systems (Galaxy and or Opera) (4+ years) Working knowledge of Sales Catering Systems (Delphi and or Opera) (4+ years) Working knowledge of Operating Systems (Windows 2010) (4+ years) Understanding of Database Technologies (Oracle) (4+ years) Understanding of Siebel Technologies a plus Working knowledge of hospitality industry required Excellent verbal and written communication skills Fabulous customer service acumen Detail oriented Selfmotivated Innovative “outside the box” thinker Ability to handle stressful situations and critical timelines Able to develop track and deliver to plan Ability to support issues in production environments around the world QUALIFICATION STANDARDS Education Bachelors degree in Computer Science or Hotel Management Experience over 4 years in the hospitality hospitality technology industry Licenses or Certificates This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time please apply to email submitbotsforditcom Implemenation experience with Sales and Catering (Delphi and / or Opera) with Prop Management (Galaxy or Opera)
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