Hello and thank you for taking the time to read about this great opportunity. My name is Todd Haney and I'm an IT recruiter at NTT DATA Inc., the 6th largest Global IT Integrator in the world; and we are owned by NTT Group the largest Telco Company in the world. I am currently working on an assignment for a IT Analyst II - Technical Support in Mt. Laurel, NJ and I was hoping you or someone you know may be interested. Below you will find information regarding our company as well as a description for an opportunity with one of our premier clients. Title for this position: Helpdesk, desktop support, this role is 100% phone support, 12 month contract in Mt. Laurel, NJ. Windows XP, 7 exp . Must be flexible to work night shifts when needed . This position is located in Mt. Laurel, NJ Description
We are seeking strong IT Level 3 support analyst with phone and desktop support experience. This position will handle Level 3 escalations via 100% phone support. In this role you will resolve escalated problem tickets in high volume environment. This is the highest level of support, and daily responsibilities will include monitoring the ticket queue, resolving issues, ensuring issues are handling by the appropriate individuals when necessary, and closing out issues. This is team environment and everyone is expected to work together to resolve all issues. Candidates must have outstanding oral and written communication skills. Candidates must have outstanding customer services skills, and be able to communicate effectively with all levels of the organization. Candidates should have experience resolving wide variety of issues, for example group policy issues, wireless connectivity, or Windows 7.
Candidates must have the following experience:
Demonstrated support of Windows XP and Windows 7
Prior Level 3/Tier 3 support experience in Windows environment
Experience with Zenworks and providing EDGE support is plus.
Candidates must sit on site in Mt.Laurel.
All candidates must be available for personal interview.
We are dedicated to working with a wide range of IT consultants, as an example corp/corp and W-2 hourly contractors; and we offer competitive benefits for candidates applying as W-2 contractors:
Benefits available for W-2 contractors only: Medical
Dental Vision Caremark Prescription
401(k) W-2 Employee Assistance Program Accident Insurance- Workers’ Compensation Insurance and Business Travel Insurance COBRA Healthcare Reimbursement Account Programs College Savings Plan Credit Union Corporate Mortgage Program If you or someone you know may be interested, please email me at email@example.com or call (508) 830-0981. Best Regards, Todd Haney | Techinical Recruiter | NTT DATA, Inc.| w. +(508) 830-0981 | firstname.lastname@example.org | Learn more at www.nttdata.com/americas 1099 Hingham Street, Rockland, MA, 02370 If this message reached you out of error, I apologize for the inconvenience and welcome you to visit our http://americas.nttdata.com/careers/ . Note: Please allow me to reiterate that I chose to contact you either because your resume had been posted to one of the internet job sites to which we subscribe, or you had previously submitted your resume to MISI. I assumed that you are either looking for a new employment opportunity, or you are interested in investigating the current job market. If you are not currently seeking employment, or if you would prefer I contact you at some later date, please indicate your date of availability so that I may honor your request. In any event, I respectfully recommend you continue to avail yourself to the employment options and job market information we provide with our e-mail notices.
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