IT Tech Support Analyst Sr
SGF Global, Inc - Houston, TX

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Under broad supervision, responsible for delivering system performance, availability, and capacity to agreed-upon service levels in assigned technology, major system, or functional area. Resolves complex technical problems in area of responsibility. Performs complex monitoring and maintenance tasks in area of responsibility. Responsible for the installation, configuration, tuning, and documentation of software products in area of responsibility. Works with other company service providers to ensure that systems in area of responsibility operate compatibly with other company systems. Develops and documents operational processes and procedures for systems in area of responsibility. Assists in supervising others. Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations.Responsible for delivering system performance, availability, and capacity to agreed-upon service levels in assigned technology, major system, or functional area. Resolves complex technical problems in area of responsibility. Performs more complex monitoring and maintenance tasks. Responsible for the installation, configuration, tuning, and documentation of software products in area of responsibility. Works with other company service providers to ensure that systems in area of responsibility operate compatibly with other company systems. Contacts vendors for technical support. Develops and documents operational processes and procedures for systems in area of responsibility. As requested, supervises junior team members on assigned tasks or projects. Demonstrates exemplary customer orientation and understanding of critical customer service issues. Coordinates technical issues specific to application software, tools, utilities and middleware.
Skills are typically acquired through completion of an undergraduate degree in Computer Science or a related field and 5 years experience. Industry recognized certifications in area of concentration and knowledge of operational processes and procedures for area of responsibility is desirable. Good knowledge of the applications and work processes in his technological/functional area.Good knowledge of the applications and work processes in his technological/functional area.

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