IT Assistant, Level 1 (Provisional) - Hardware & Software (2 positions)
Borough of Manhattan Community College - United States

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I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at


BMCC has an enrollment of more than 24,000 students in degree programs, 8,500 students in adult and continuing education programs with more than 2,500 faculty and staff located in three campus buildings in Lower Manhattan.

The IT Assistants report to the Manager of Server/PC/Phone Support and will be team members of the College Computer Center.

The IT Assistants will provide maintenance of desk top computing devices (hardware and software) throughout the college community including offices and student labs as well as be responsible for repairs and technical support on college CISCO telephony systems (hardware and software).

OSI layer understanding

Hands-on experience with Cisco switches (certification is a plus)

Knowledge of DHCP/DNS

Experience with any PC management suite like Landesk/SCCM/Altiris etc is needed

Mobile device troubleshooting

Knowledge of virtualization technologies like Citrix/VMware/Microsoft is needed

Evening/weekend hours may be required.

Refer to CUNYfirst for a more detailed list of qualifications.

New Hire: $41,175*
Incumbent: $46,528
*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.