IT Business Analyst / Project Manager - Sales and Service Order Management
HP 4,562 reviews - Houston, TX

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The Global Consumer Support (GCSO) IT team is a geographically dispersed organization, and actively contributes to some of HP's top initiatives of developing world class consumer support applications for Global Call Support Centers, and Global Integrated Sales and Service Order Management tools/environments. Our teams are responsible for development, integration and implementation of these types of tools and systems to facilitate supporting HPs customers, customer service orders, and linkages with channel partners.

Our team is looking for a technically experienced analyst, with project management skills. The candidate should be an enthusiastic professional with good interpersonal skills. We are looking for a team player and leader with strong technical knowledge, process, analytical, and communication skills, who is confident operating in a cross-cultural and geographically dispersed environment. Someone who thrives in an atmosphere which is challenging requires flexibility and presents new learning opportunities.

This IT Business Analyst / project management position will have responsibility to drive business needs, and deliver solutions. This role will drive/lead small teams/projects and work to analyze, validate, specify, write, verify and manage the needs from HP Business partners and customers (both internal HP and external end-user needs). This position will serve as the conduit between the HP business teams and the HP IT development teams so that the customer/business needs can be translated in to usable information so the analysis, design, development and test phases of the project lifecycle can be completed. This position will need to provide some technical leadership when working with business partners, and then identify, define, document/write, and ultimately assist in prioritizing the requirements. The role may also be involved or own writing / creating Use Cases, Functional Specifications, Content specifications, and non-functional requirements. This position will work closely with the HP Business and training teams, business process leads, IT technical leads, IT architects, IT developers, QA personnel, and program/project managers to ensure projects are delivered.


Write/edit requirements specifications, and consult with partners on requirements gathering. Process needs according to standard templates, using natural language, simply, clearly, unambiguously and concisely

Conduct and/or participate the discover and definition of business process and data requirements in cooperation with business and IT partners

Utilize business process and analysis tools and methodologies (ie: Lifecycle Methodologies) that help the team identify, evaluate and develop integrated business and IT processes in support of program priorities

Manage communication between business and IT functions, serve as the bridge between the two organizations to meet needs

May function as a project manager for projects, and assist in integrating projects in to broader program structure.

Participate in peer and business reviews and inspections of requirements documents

Manage requirements traceability information and track requirements status throughout a given project and at times, multiple projects

Work as a liaison with program / project managers and Technical leads across various function touch points to ensure alignment and consistency

Ability to gain general technical understanding of large scale systems and integration points, general system architecture, how applications are used, and how customers would use given systems

Assist Business leads, Technical leads and Quality Assurance/Test teams in the review of test cases across common business processes

Assist in QA testing when necessary

Skills / Qualifications

Communicate between technical and non-technical (translation)

Analytical skills to evaluate the information gathered from multiple sources

Facilitation skills

Strong organization / coordination skills

Strong documentation skills

Strong communication, listening, verbal and written

Effective presentation skills

Ability to partner across diverse, global teams

Ability to analyze large volumes of data

Conflict negotiation and resolution

Good teamwork, people skills and soft skills

Modeling skills to represent requirements in graphical forms that augment textual representation in natural language

Requirements engineering and analysis

MS Office suite

Demonstrated Trouble shooting and decision making skills

Project management skills

Understanding of Internet technologies, Web Services

Product lifecycle methodologies / IT development lifecycle methodologies

Business Analysis certification or desire to work towards certification

Graduate or under-graduate degree in Business, and/or Computer Science / Information Management, Engineering field. General Technical knowledge, primary or secondary degree in a technical field, ability to understand, document and speak within the technical IT community. Technical comfort.


Requirements gathering processes, Use cases, Test cases

Functional specs

U/I specs

Acceptance testing

Ability to understand complex systems



Information Technology

Primary Location


United States-Idaho-Boise

Other Locations


Texas-Houston-Texas - Houston, Texas-Austin-Texas - Austin, California-San Jose-California - Palo Alto




Job Type





Day Job

About this company
4,562 reviews
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like...