Interact with Information Technology and business units to design processes that will leverage the capabilities of electronic systems, facilitate the integration of technology, and improve the service area's ability to support its customers. Reports to Senior Vice President Chief Information Officer Education, Experience and Skills Requirements Bachelor's degree in a related field, or equivalent combination of skills and experience is required. Training or experience in process methodologies is preferred. Must ahve four years experience in process engineering using and tailoring structured methodologies, Lean, ITIL. Willingness and ability to serve in different capacities over the course of time, including involvement in: requirements gathering, flowcharting (current and future states), technical tools evaluation, testing, pilots, rollouts and training services. Must have the ability to interview, extract, and clarify information. Licensure/Certification Requirement ITIL Foundation certification is preferred. Job Specific Competencies
Leads process discovery workshops and business model validation meetings with user community upon request or in the context of a system implementation project.
Articulates ideas and solutions to effectively influence process change; serves as a translator between IT and the business unit. Communicate and present to all levels of management.
Creates business process models to illustrate "as-is" and "to-be" states that will assist in clarifying business requirements; proactively identifies opportunities for process improvement.
Plays a critical role in identifying process inefficiencies and bottlenecks; understands the proper application of process change and technology capabilities to address business process inefficiencies and meet business goals / strategies.
Uses process expertise to identify opportunities for process improvement or identify areas where technology might help to support business objectives. Analysis will be used as input to the Project Management process.
Responsible for determining how changing business needs will affect the existing IT service management processes. Understands the role of the process management in the big picture and provides ideas and recommendations regarding the evolution of our process strategy.
Core Competencies Customer Service
Interacts with customers in a warm and friendly way.
Takes immediate action to meet customer requests or needs.
Listens to understand what customers have to say. Safety
Recognizes safety hazards and takes corrective action; seeking assistance when needed.
Demonstrates knowledge of operational policies and procedures.
Performs work safely, without causing harm or risk to self, others or property. System Behavior
Makes a decision considering the impact of the decision on other areas.
Initiates collaboration with others outside of service area.
Demonstrates personal commitment to the principles, values, and ethics of the organization.
Models accountability for learning by sharing knowledge and learning from others. Interpersonal/Communication/Relationships
Builds effective working relationships.
Expresses appreciation to others for their work.
Treats others with respect. Leadership Competencies
Demonstrates both knowledge and application of Sanford policies, procedures, and guidelines.
Demonstrates the ability to take charge, take unpopular stands if necessary, face difficult situations, and is looked to for direction from others.
Facilitates and supports change within the Sanford Health.
Demonstrates commitment to continuous learning for themselves and staff.
Demonstrates and applies continuous quality improvement knowledge and skills. Information Management Competencies
Demonstrates skill in accessing, preparing and using information as relevant to position.
Demonstrates ability to collect, analyze and present data as appropriate to position. Equipment Competencies
Demonstrates skill in use of equipment relevant to position; verbalizes knowledge of appropriate safety procedures.
Diagnoses equipment problems; fixes or seeks out someone to fix.
Consistently informs appropriate person of problems encountered with repairs or calibration of equipment. Blood Exposure
This position is classified as a Category III position under OSHA guidelines with no risk of exposure to bloodborne pathogens and other potentially infectious materials. Supervisory NA Dimension NA Physical Requirements: View Physical Requirements
Sanford Health - 21 months ago