IT Help Desk - Perm with fast growing Medical Device firm
Cardiocom - Chanhassen, MN

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Cardiocom is a fast growing medical device and telehealth solutions company with manufacturing, engineering and nurse call center services located in Chanhassen, Minnesota. Cardiocom is positioned to revolutionize this fast-growing industry. Take the next step in your career! Join a progressive, dynamic and vibrant company thats on the leading edge of telehealth. As a result of our dynamic growth, we have outstanding opportunities for a full-time IT Help Desk Support Specialist. We are looking for an enthusiastic professional with excellent customer service and technical skills to provide hardware, software and network application support If you thrive in an innovative, fast-paced, team oriented environment, Cardiocom can offer you the opportunity for a successful career.Primary Responsibilities: Perform application hardware and software connectivity troubleshooting within a helpdesk environment Troubleshoot software installations in a remote support environment Help customers resolve technical problems in a timely manner Document issues and resolutions in help desk ticketing software Provide after hours support and respond promptly to emergency situations Analyze logs and spot common trends and underlying problems
Position Requirements: Degree in IT related field. 2+ years in experience Excellent technical problem solving abilities Able to work independently and efficiently to meet deadlines Able to promptly answer support related email, phone calls and other electronic communications Detail-oriented and organized Experience with hardware and software issues Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers Excellent communication (oral and written), interpersonal, organizational, and presentation skills Positive attitude Proficiency in MS OS, SQL Server 2000 & MS Access Salary, Benefits and Other: Salary based on experience. Medical, dental, 401K, flex spend, life and PTO. Excellent opportunity for growth and advancement.The ideal candidate will need to pass security clearance, administrated by the US Government. For a quick look at Cardiocom, visit For more detailed company information, visit the Cardiocom website at is an EEO/AA employer. Local candidates only please.Keywords: Information Technology, help desk, desktop support, help desk support specialist

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