IT Help Desk Analyst - NBC Sports Group
NBC Universal - Stamford, CT

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About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.

NBC Sports is synonymous with superior production that elevates the event, broad promotion, and mutually-beneficial partnerships. Known as America’s Olympic Network, NBC has broadcast 12 Olympic Games, more than any other network. Its ability to amass large audiences with broad promotion, particularly for the Olympics, has resulted in NBC Sports broadcasting nine of the top 10 most-watched events in U.S. television history, including the 2008 Beijing Olympic Games which stands at No. 1 all time with 215 million viewers. In 2009, NBC Sports won the prestigious Peabody Award for its production of the Beijing Games and was named ‘Best in Sports Television’ at the Sports Business Awards.

Career Level
Experienced

Country
United States

State/Province
Connecticut

City
Stamford

Responsibilities
Job Scope
Provide routine maintenance of the NBC Sports Group computer desktop environment by analyzing and resolving computer hardware & software issues, installing hardware and software and supporting local and remote NBC Sports Group users. Tasks include general end user support and performing hardware/software maintenance, upgrades and configurations.
Candidates will need to possess good knowledge of the broadcast industry, excellent communication skills, the ability to work effectively under pressure and to creatively diagnose and resolve hardware, software and network issues.

Responsibilities
  • Primary responsibility is end user support and customer service.
  • Follow standard Helpdesk operating procedures; accurately log and resolve all tickets using ticket tracking software.
  • Troubleshoot and resolve issues associated with PC’s, laptops, network, local servers, printers, remote access and file shares.
  • High level of experience with Apple OS X, Microsoft Windows (desktop/server); Linux/Unix a plus
  • Diagnose and resolve technical hardware and software issues
  • Respond to requests for technical assistance in person, via phone, electronically
  • Log all help desk interactions - administer help desk software
  • Identify and escalate situations requiring urgent attention - redirect problems to appropriate technical resources
  • Track and route problems and requests and document resolutions
  • Become familiar with each sports department and their respective applications.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.


  • Qualifications/Requirements
    Basic Qualifications
  • Bachelor’s degree from an accredited college; or related experience and/or training; or equivalent combination of education and experience.
  • At least four (4) years of IT analyst experience.
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
  • Excellent oral and written communication skills.
  • Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Creativity. Ability to work around problems and come up with creative solutions.
  • Ability to work with or without direct supervision.
  • Some travel within U.S. on Sports Remotes on an as needed basis

    Eligibility Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: 8379BR)
  • Must be willing to work in Stamford, Connecticut
  • Must be willing to submit to a background investigation
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older
  • It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

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