IT Help Desk Associate/Tier I/HP Tools/Active TS/TX
AppLabs - Fort Worth, TX

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Exciting opportunity to work for CSC Customer, The FBI, in Ft. Worth, TX. Must meet the following requirements to be considered:

1+ year direct experience with Enterprise Ticket Management Systems (HP Service Manager 7.X and 9.X preferred)

Basic understanding of IT Service Management processes (especially Incident, Problem, Service Level, Service and Network Node Manager preferred)

1+ year experience with Enterprise Monitoring Products (HP Operations Manager, Business Availability Center, and Network Node Manager Preferred).

1+ year experience with Enterprise Reporting products (HP Reporter, HP Performance Manager, HP Performance Insight preferred)

Technical skills needed to provide adequate Tier I assistance; such as password reset, software installation and remote desktop support)

Essential Job Functions

Performs or guides customers through the installation of hardware/software and networking components on their personal computer to meet computer needs.

Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues of complexity including contacting and assisting vendors.

Performs computer studies and projects relative to area of assignment; implements change in policies and/or procedures as approved.

Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.

Provides expertise to various parties vendors, customers, etc. regarding personal computers in area of assignment; supports personal computer changes and problem resolutions.

Researches, analyzes, and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.

Qualifications

Basic Qualifications

High school diploma or G.E.D.

Four or more years of personal computer support experience

Experience working with personal computer hardware, software, and terminology

Experience working with personal computer systems and local area networks

Other Qualifications

Good computer skills

Good organization skills

Good problem solving skills

Ability to maintenance computer operating systems

Ability to install, remove, or repair basic computer systems

Ability to operate computer peripherals including monitors, printers, and scanners

CSC is an Equal Opportunity Employer M/F/D/V

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