This classification has been designated as a non-classified, non-merit system, at-will position. An Information Technology (IT) Manager is responsible for planning, coordinating, and administering multiple Information Technology Department (ITD) services in order to meet Citywide priorities through such methods as: facilitating meetings and steering teams; acting as an advisor and reviewing or consulting on proposed work plans and project progress; implementing, evaluating, and modifying procedures including the administration and ongoing development of varying customer-related services; completing continuous long-term and short-term strategic information technology planning for Citywide information technology services; and identifying ITD and customer resources necessary to accomplish goals and objectives. Additional duties include: marketing ITD services to City customers and managing customer expectations, as well as monitoring, reporting, and addressing issues related to customer satisfaction; formulating budgets, procedures, and long-range plans in relation to City customer’s business requirements; supervising and directing professional staff in accomplishing ITD and customer objectives; coordinating the completion of multiple projects and service deliverables, ensuring that customer project and services objectives are balanced against available resources; ensuring all work is done in alignment with City and IT long-term strategies; and performing related duties as required. |
Excellent communication skills are essential in dealing with both internal and external parties. This position will manage two areas of Information Technology: server platforms Intel/Windows/Linux/VMware, Oracle/Solaris, IBM mainframe) and storage/backup systems. In addition, this position will also be responsible for the data center facility and the disaster recovery program. Incumbents must possess sufficient communication skills and business and technical knowledge in order to communicate meanings and impact using both business and technical terminology. Incumbents work independently and with initiative in performing day-to-day responsibilities to meet the continuous demands associated with the completion of simultaneous projects and requests for a variety of resources. This class is supervised under the general supervision of an Assistant Chief Information Officer, who evaluates work through reports, conferences, meetings, and results achieved. Employees in this class are required to be available on a 24-hour basis to cover emergency situations. This class is FLSA exempt-administrative.
Ideal candidate will have considerable (3 - 5 years) experience in managing, supervising, and/or leading the coordination of multiple, concurrent large-scale systems or services, presentations, project management, team facilitation, budgeting, marketing, advertising, training, asset management, and purchasing. Good (1 - 3 years) experience in the area of assignment is desirable. Experience with these technologies and demonstrated leadership of cross-functional collaborative matrix teams is desired. Experience or training in customer service techniques is also desirable.
Qualifications & Requirements:
Minimum Qualification(s) Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Computer Science, Management, Public Administration, Project Management, or related field. Extensive (5+ years) experience in IT management or project leadership. Considerable (3 - 5 years) experience in managing, supervising, or leading the coordination and management of large-scale systems or services.
Special Requirement(s). For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa. Must possess a valid Arizona Driver’s License by hire date (by assignment).
Preferred/Desirable Qualification(s). Good (1 - 3 years) experience in the area of assignment is desirable. Experience with presentations, project management, team facilitation, budgeting, marketing, advertising, training, asset management, and purchasing are highly desirable. Experience or training in customer service techniques is also desirable.
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