IT SUPPORT ANALYST / TECHNICAL SUPPORT / HELP DESK / CALL CENTER
Headhunters, LLC - Charlotte, NC

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Job Description Essential Duties and Responsibilities: (other duties may be assigned)

Answering help desk phone calls and emails

Troubleshooting issues with Microsoft Office, Windows XP & 7, Reynolds and Reynolds products and various dealer and automotive specific software packages

Installing and configuring software on Windows XP and Windows 7 systems

Logging and escalating trouble tickets

Processing requests for account changes

Coordinate hardware replacements in the event of hardware failures

Attending continuing education sessions 8 hours per month

Qualifications Job Requirements

Bachelors or Associates degree from accredited college or university or equivalent IT or customer service experience required

Cisco, Microsoft, VMWare or Netapp Certification - Preferred, not required

Working knowledge of Windows Client operating system troubleshooting, Reynolds and Reynolds systems, Microsoft Office Preferred, not required

Duties are performed primarily in an office environment. Some travel may be required.

Lifting of computers and other components that may weigh in excess of 30lbs. is a common activity.

Valid Drivers License with a good driving record.

Additional Information Starting Salary: $35k - $39k (depending on experience)

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

Basic medical and life insurance programs with employer-paid premiums for employee coverage. The annual value of employee medical and life insurance premium is $6,400.

401(k) retirement plan with matching contributions.

Various voluntary benefit plans including Short and Long Term Disability Plans, Supplemental Life Insurance Plans, and Pre-Paid Legal Services.

Vehicle purchase program.

Comprehensive employee recognition programs.

Headhunters, LLC - 15 months ago - save job - block
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