IT Scrum Product Owner / Business Analyst
TSYS - Sunnyvale, CA

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This role is for a talented, creative, professional, self-motivated and team-oriented Payments Product Design professional, who:

Provides expertise in the payments industry, payment gateway and web/mobile payments technology, and API best practices

Analyses and interprets business requirements to lead product development teams through product life cycle implementation and enhancement projects

Develops functional requirements, specifications, use cases, and process flows for each project

Develops and manages project plans to ensure timely delivery

Communicates regularly with stakeholders and internal teams on project status

Has ability to manage multiple, complex projects in coordination with other teams

Interacts on a high level with clients and manages cross-functional matrix teams

Contributes to developing and improving product delivery processes

Conducts research and problem resolution on user experience

Adapts to rapidly changing business, technology, and competitive environments

Continually develops skills, particularly industry and technology expertise


Working independently, mentors staff and coaches team members

Leads client design workshops to define functional implementation requirements, necessary customizations, and key client business drivers

Documents the design workshop results, to include options for customization where appropriate

Develops functional specifications for client enhancements and customizations (including system-to-system integration)

Determines and develops alternatives for meeting key client expectations and delivery timeline

Follows established TSYS and industry standards for Web specification development, including producing use cases, screen shots, and test scenarios

May include complex integration of TSYS product(s) with 3rd party applications and/or databases

Develops cross-functional project plans for client implementations/enhancements, to include timelines, dependencies, and resource allocation

Manages the life cycle of the project, from request through production launch and support

Coordinates with product management, technology, operations, and other TSYS entities to drive project activity completion per the project plan

Participates in the QA testing phase of all projects to provide subject matter expertise, compliance with design, and ensure quality delivery for the client

Reviews and provides input to QA test plans and scripts to ensure accuracy and thoroughness for the functionality being implemented

Uses familiarity and experience with the Web application platform to ensure reusability and flexibility for multiple clients

Supports issue/problem resolution, implementation, notification, and post-implementation support as the product subject matter expert

Makes recommendations on issue resolution, and makes decisions on execution of resolution plans to minimize client base impact

Responsible for maintaining proficiency in web application industry trends, credit card market business drivers, and client/server application development best practices

Seeks opportunities to stay current and expand technical expertise

Participates in the execution of strategic and tactical plans that drive product development and partner alliance integration

Documents and maintains detailed records of client interactions and communications

Occasional travel to other TSYS offices required for design workshops and training


Occasional travel to other TSYS offices

Highly Preferred:
2+ years SCRUM experience.

Five to 10 years of experience in payment gateway or web/mobile point-of-sale applications.

Expertise in payment, transaction processing or e-commerce APIs.


Four year college degree and 8 or more years professional experience


10 or more years professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field. Six Sigma Green Belt certification is preferred.

SCRUM certification is desired (CSPO or CSM).


Distributed Technologies

Primary Location



TSYS Acquiring Solutions, L.L.C.



Job Posting

Unposting Date


Dionna D. Smith

TSYS - 13 months ago - save job - copy to clipboard
About this company
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44 million times each day, the people of TSYS® improve lives and businesses across the world by processing a payment. We make it...