As a result of our continued success we are currently seeking to add to our team ITSM/ITIL consultants, devoted to process discovery, enhancement, and organization stabilization through application of ITSM principles in a practical, measurable method. The ideal consultant will have senior-level exposure within various public and private-sector accounts and previous consulting experience. This role will be responsible for leading teams of ITSM consultants, reviewing and improving internal process methodologies, and promoting ITSM principles to customers, the ITSM community at large, as well as internally to executive-level leadership.
Assist clients realize value from their IT and OSS investments through the improvement of their IT management infrastructure including processes, organization & technology deployments.
Provide thought leadership and industry intellectual capital to the team and to the client regarding ITIL® good-practices
Participate in IT Service Management-focused presales activities including attending sales calls, Statement of Work and Proposal Development.
Lead efforts to develop processes to manage IT investments, measure IT effectiveness and increase customer satisfaction.
Work with clients to gain consensus and implement the business processes in their environment.
Exhibit strong verbal, written and interpersonal communication skills; comfortable working as a part of a team or solo.
Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
Proven collaborative skills in reaching a team approach to accomplishing work.
Washingto n DC/Northern VA-based resource preferred, with willingness to travel up to 75%
Prior experience within a large consulting/SI environment preferred.
IT and/or Business Management-related degree desired
ITIL® certifications highly desired
Minimum of 5 years of demonstrable experience in leading development and implementation of processes and managing business/project plans
Experience and willingness to participate in proposal and presentation creation activities
A high degree of interpersonal skill leading and working with various levels of technical and business oriented individuals
Telco operations and/or IT management experience preferred
Exposure to OSS tool suite(s) and operational environment challenges preferred
Must have an ACTIVE SECRET CLEARANCE
Must be willing to travel CONUS and OCONUS
Degree in CS, EE or related MIS field preferred.
Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.