IT Specialist / Help Desk Support
Lockton, Inc. - Dallas, TX

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Lockton Companies – Dallas Series, is currently seeking an IT Specialist / Help Desk Support to provide technical phone support and problem resolution to information technology users in a 300+ person office. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

Primary Responsibilities
  • Assists end users in operation of computers, peripheral and software applications.
  • Provides the majority of first level technical phone support to Lockton IT users.
  • Documents incoming requests and routes tickets to appropriate Information Technology Technician when needed.
  • Provides weekly Help Desk detail reports to supervisor.
  • Provides consulting and training as needed for IT systems and services.
  • Provides assistance to Information Technology Specialists with onsite troubleshooting, hardware and software installations.
  • Assists in developing short-term and long-range objectives and strategies.
  • Maintains awareness of new system procedures and processes, software capabilities, and other technological advances.
  • Performs other work-related duties as assigned.
  • Provides exceptional customer service and adheres to the Lockton Philosophies.

Basic Requirements
  • Minimum three years related experience in help desk support
  • Minimum three years related experience in troubleshooting computer hardware, software and networking
  • Experience with Microsoft applications including Microsoft Office 2007, Windows XP
  • Strong organizational skills and the ability to prioritize workload and meet time sensitive deadlines
  • Strong time management and interpersonal skills required
  • Flexibility to work overtime, off-shift support, and some travel (minimal) required
  • Handles confidential information in the best interest of both customer and company
  • Legal right to work in the United States.

Lockton Companies, LLC is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes health, dental and vision coverage, which begins on your first day of work; 401(k) with a company match and immediate vesting; a competitive vacation plan and unrivaled career advancement opportunities.

About this company
Lockton is the largest independent, privately owned, global insurance broker and employs more than 3,800 people. Lockton delivers services...