IT Specialist - Indianapolis
Appirio - Indianapolis, IN

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The Information Technology (IT) Specialist will be generally responsible for executing day-to-day operations and maintenance related to Appirio's internal use of IT, including the following areas:

Administration of Software-as-a-service (SaaS) applications, such as Salesforce.com, Google Apps, and Workday

Provisioning and tracking of hardware, such as laptops, monitors, aircards, etc., issued to Appirio employees

Oversight of facilities-related IT assets such as wireless networks and phone systems

Primary Requirements

Bachelor’s degree in computer science or related field from a four-year college or university

Prefer at least one year of related experience

Experience developing and maintaining software applications. Specific industry experience with software-as-a-service, specifically Salesforce.com and Google Apps, is a plus

Excellent verbal and written communication skills

Intense desire to learn about and participate in the revolution of cloud computing

Outstanding, over-the-top, truly sensational commitment to insanely good customer service

Duties

Salesforce.com - installed packages, page layouts, profile and role security, data export and backup, assistance developing reports and dashboards, data and metadata integrity

Google Apps - email addresses and nicknames, Google Groups maintenance

Okta - user provisioning and deprovisioning, app assignment, troubleshooting

Maintain IT asset tracking system, ensuring accurate recordkeeping

Order IT equipment for new and existing employees

Manage orders with key IT equipment and service providers such as Dell, Verizon Wireless, Amazon, Apple, Salesforce.com, Google, and Workday

Add or remove employee access to systems upon hiring/termination

Manage incoming help desk requests for routine employee assistance

Manage facility-specific wireless network and telephone systems

Salary and Benefits

  • Comprehensive health plan through Blue Cross Blue Shield, MetLife and VSP including medical, dental, and vision coverage (full-time employees only)
  • Short-term and Long-term Disability Plans
  • Life Insurance
  • Flexible Spending Plans (Medical and Dependent Care)
  • 401k
  • Employee Assistance Program
  • Salary and bonus structures based on experience
Next Steps

  • Submit your application and resume to Appirio.
  • Successful candidates will be interviewed via telephone, then in person.

Appirio - 22 months ago - save job