IT Support / Help Desk
MJ Care, Inc. - Milwaukee, WI

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The IT Support position is responsible for answering and resolving help desk inquiries at MJ Care corporate headquarters. Help desk is the first level of response for hardware or software related technical issues. Daily activities include providing support for company supported software and platforms, managing user accounts and troubleshooting hardware related issues. This position requires technical problem-solving skills and strong interpersonal skills. Must be able to provide hands-on customer support for workstations and laptops as well as provide remote support for technical issues at external facilities. Should possess a broad working knowledge of computer hardware and software and have experience working with various network technologies.

Required Skills:

• Previous experience in a help desk or customer support role is strongly desired
• Certificate or degree in Information Technology, Computer Science or related field is preferred
• Excellent communication (oral and written) and customer relation skills
• Able to promptly answer support related email, phone calls and other electronic communications
• Good working knowledge of Windows-based operating systems and desktop applications
• Good working knowledge of networking concepts and configurations
• Ability to load and troubleshoot various software and hardware systems
• Experience with Microsoft technologies including Active Directory and Exchange
Job Responsibilities:

• Monitor and respond quickly to requests received through the IT helpdesk
• Provide customer support and technical issue resolution
• Setup and manage user accounts and permissions
• Install and configure operating systems, drivers and desktop applications
• Install and configure new workstations, laptops, printers and other peripheral equipment
• Troubleshoot software and driver issues and perform upgrades as needed
• Perform diagnostics on computer hardware and repair or upgrade as needed
• Diagnose and resolve printer and network related issues
• Provide remote technical support as needed
• Help maintain inventory of equipment, software and software licenses
• Track assets and document internal procedures

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