IT Support Administrator – Desktop, Web and Systems Support
Safari Books Online - Boston, MA

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This is an outstanding opportunity to join a great team and be exposed to a wide variety of cutting-edge technology and challenging projects. Safari Books Online is a 12 year old joint venture between O’Reilly Media and the Pearson Technology Group.

Based in our Boston office you will initially provide internal support to all of our employees and locations. We have added significantly to our staff in recent months and have an aggressive project roadmap for the upcoming year so we will need your assistance in configuring and deploying machines, troubleshooting and providing support across the enterprise, documenting processes and systems, helping system administrators, and ordering technology products to keep up with our growth and project demands.

You will also have the opportunity to expand and strengthen your skill set including system administration duties, working with back-ups and storage, VMware, switches, security, production monitoring, performance tuning and more. Our environment includes Mac OS, Linux (Ubuntu, CentOS), Windows 7 laptops and workstations, data warehousing, and various software from multiple vendors.

We also work with Nagios, Munin, Splunk, DNS, SSL, SSH, SNMP, OVPN, and other protocols as well as Python and Bash scripting so exposure in some of these areas would be a nice plus.

Our team is a group of life-long learners that is not married to a particular technology, methodology or job description, instead we encourage innovation, exploring the latest technology for elegant, efficient solutions, and tackling and solving all technical challenges. If this sounds like an environment and role in which you would thrive then please submit your resume for consideration.

Safari Books Online provides subscription-based training resources to thousands of professionals interested in learning about topics such as IT, software development, graphic design, business and professional development. The company offers services for individuals, businesses, government and libraries and sells both direct to users/groups and through resellers. For users, the advantages of our subscription model include:

Unlimited learning from 27,000+ books/videos from more than 100 leading publishers

Synched access across virtually any platform, including PC, Mac, iPhone, iPad, Android and other devices with a browser

Always current content about the hottest topics, often available before physical books hit store shelves

Tools to quickly find, organize, manage, and share the information in our library

For today’s leading publishers, Safari Books Online serves as an increasingly important sales channel, delivering usage-based royalties primarily through corporate and institutional sales to complement revenue in today’s competitive book-selling environment.