IT Support Assistant (Provisional - 3 positions)
Borough of Manhattan Community College - United States

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GENERAL DUTIES:

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

Operating, transporting, adjusting, and installing/configuring computing and related equipment

Communicating with technology users and staff to understand, identify, document and resolve problems

Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CAMPUS SPECIFIC INFORMATION

Resolve tier 1 PC/Network issues and call support as needed.

Work at HD on a rotation basis and answer students and staff query as needed; create tickets.

Resolve issues related to windows operating system or mac O/S.

Create and manage support tickets as needed.

Deploy PC, setup local or network printer and troubleshoot hardware as needed.

Perform software install remotely or in person.

Install/troubleshoot various anti-virus software.

QUALIFICATIONS:
MINIMUM QUALIFICATIONS:

1. High School Diploma, G.E.D., or equivalent

2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology

3. Demonstrated English Language proficiency

4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

OTHER QUALIFICATIONS

Preferred qualifications include;

Familiarity with basic PC/Network troubleshooting

Customer service skills

Knowledge of windows/mac

Knowledge of ticketing system & MS Office

PC/printer deployment and hardware troubleshooting experience

Ability to install software remotely and on-site

Knowledge of various anti-virus products

SALARY:
New Hire: $32,571*
Incumbent: $36,804
*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

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