IT Support Asst IV - Desktop Support Tech
Cornell University - Ithaca, NY

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The School of Industrial and Labor Relations (


), is looking for a dynamic individual who will function as a team player within our Information Technologies Group. The role of the successful candidate will be to provide frontline technical support to ILR faculty and staff. Troubleshoot system problems. You will be responsible for consulting, advising, and training faculty and staff on the use of systems, products, services, etc. provided by the Technology Services Office and CIT. You will be responsible for training users on how to work in the ILR and Cornell network environments. You will configure new desktop and laptop systems including classroom and meeting room computers; involves installing and updating operating systems and all standard software, troubleshooting and resolving system/software/hardware conflicts. In addition, you will facilitate the delivery of new systems, hardware, software, and tools. Maintain and assign loaner laptops. Assist with classroom and distance learning support when needed.


Required Qualifications:
Bachelors Degree in computer Science and 2-3 years of experience in a technical support position or equivalent experience required.

Requires knowledge of Microsoft Windows operating systems and various versions of Microsoft Office Suite. Knowledge of core IT Infrastructure environments.

Excellent interpersonal skills and ability to work with diverse clientele is essential.

Ability to communicate effectively verbally and in writing.

Ability to work independently with minimal supervision.

Organizational skills and attention to detail is critical.

Demonstrated ability to be an effective team player is essential.

Occasional evening and weekends are required.

Occasional travel may be required between ILR’s four off campus extension sites and off site training locations.

Exercise good judgment and logic to anticipate and solve problems independently.

Preferred Qualifications:
2-3 years of experience in computer system troubleshooting, hardware maintenance, and software applications use.

A+ training is very helpful.

Broad knowledge of standard desktop software tools such as Adobe products, virus protection products, print devices and drivers.

Knowledge of Cornell IT Infrastructure.

Background check may be required


No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. Located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the new Cornell Tech campus to be built on Roosevelt Island in the heart of New York City.

Diversity and inclusion have been and continue to be a part of our heritage. Cornell University is a recognized EEO/AA employer and educator.

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