IT Technical Associate- Academic Distance Education
University of Illinois at Chicago - Chicago, IL

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The University of Illinois at Chicago (UIC) College of Pharmacy IT Unit seeks an IT Technical Associate to provide Level II IT services to faculty, staff, and students in the College of Pharmacy in support of its academic, research, and clinical missions. The candidate will create, direct, and provide training and own the College's distance education IT/AV program, standardized desktop support, web services, audio-visual (AV), as well as specialize as a service manager and project manager for several priority College initiatives. The ideal candidate will be an excellent communicator and support the IT Unit's culture of shared ownership and collaboration in solving problems within the team, with our stakeholders, across sites and across the University and campus at large.

Primary Duties: Provide technical expertise to faculty, staff, and students, and affiliates. Provide project management and oversight for initiatives that support of the College's mission. Prioritize all service requests and escalate as appropriate. Identify short-term solutions for urgent issues and long-term solutions for high impact issues in partnership with supervisors. Set expectations for service, coordinate, and provide timely resolution to requests within Pharmacy IT service levels. Provide managed computing services for Windows and Mac / Apple desktop and laptop systems, and software/OS technologies for software, as well as limited BYOD, tablet, wireless, email, calendaring, and priority services. Train faculty, staff, and students on new services and technical systems. Provide recommendations to supervisors on service and system improvements and continuously work with IT staff, colleagues, and vendors to improve system reliability. Triage, prioritize, and respond to IT and AV support requests. Provide walk-in, email, ticket, and phone support for all College of Pharmacy sites, including Chicago, Rockford, and remote support. Travel between Chicago and Rockford locations up to 50% at each location.

Specialized Duties: Prepare software installation packages for deployment to new systems and updated systems. Manage specific Pharmacy IT services and systems in depth as a service manager, such as patient simulation system, lecture capture, AV systems, audience response, digital display, kiosk, phonebook, faculty evaluation, statistical software, data repositories, and student information systems. Maintain broad knowledge of IT security landscape, especially health information related security, such as HIPAA, HITECH, data management plans for research proposals & grants. Assist supervisors and managers in preparing security reports as required by policy and periodic audits. Develop & maintain systems & logs used to gather data as required by IT Security Policy. Maintain industry certifications and knowledge in both desktop and AV support. Design, maintain, and configure wireless infrastructure. Coordinate with campus IT resources to ensure ongoing wireless accessibility.

Minimum Qualifications:
1. Any combination totaling two years from the following categories:
a) Progressively more responsible work experience in IT-related profession
b) College course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
60 semester hours or Associate’s Degree equals one year
90-120 semester hours or Bachelor’s Degree equals two years

2. Specialty Factor - Academic distance education experience in professional/graduate health programs.

Preferred Qualifications:
Minimum one (1) year of experience managing a Windows Active Directory (AD) network.

Minimum one (1) year experience providing classroom and conference room support for contemporary AV systems and troubleshooting common issues in videoconferencing / distance education

Basic understanding and expertise in resolving network connectivity issues through wired and wireless TCP/IP networks

To Apply : For fullest consideration, please complete an online application by clicking the Proceed to Application button below AND submit an Exam Request for CB5191- IT Technical Associate (Academic Affairs).
The application must include all work experience, detailed job duties, start and end dates and whether the position was part time or full time.

Additional documents can be electronically attached to your online application through the " Documents" link on the Civil Service Employment application (Part 1). Be sure to select the appropriate document type before uploading the document.

Credential Assessment Exam Scoring Information :
You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to submitting your exam request.

If an application and exam request are not submitted by the close date, the applicant/employee will not be considered and the exam request will be denied.

Transcripts/Licenses/Certifications MUST be uploaded within the application, hand delivered, or mailed directly from the institution to:

University of Illinois at Chicago

Recruitment and Staffing

Human Resources Building Room 109

715 S. Wood Street M/C 862

Chicago IL 60612

Attn: CB5191 CF

For fullest consideration, the above mentioned requirements must be submitted no later than 02/15/2013.

All information submitted will be thoroughly evaluated and verified.

To view the status of all your exam requests, pending test dates, scores, and current register positions online, just go to . Log in and click on "C ivil Service Activity" .

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

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