IT Telecommunications Call Center Consultant - Contractual
Maryland Department of Transportation- TSO - Glen Burnie, MD

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Maryland Motor Vehicle Administration IT Telecommunications Call Center Consultant Contractual This is a 6 month contract position and offers no state paid benefits SALARY RANGE 2226 3573 (per hour based on qualifications) CLOSING DATE Open Until Filled Postmarks and faxed copies are not accepted Applicants are encouraged to apply directly online at httpsjobsmdotstatemdus LOCATION Glen Burnie MD (Anne Arundel County) This recruitment will be used to fill the current vacancy only DESCRIPTION The Maryland Motor Vehicle Administration is seeking a dynamic individual to assess processes within the MVA Call Center and Telecommunications infrastructure There are 27 MVA locations throughout the state with PBX installed Additionally there are three Customer Service Centers located in Gaithersburg Glen Burnie and Cumberland that handle approximately 14 million calls and 48000 emails per year This position will make recommendations for improving customer service based on industry best practices identify Key Performance Indicators (KPIs) implement recommendations and monitor to measure impact MINIMUM QUALIFICATIONS EDUCATION Bachelors degree from an accredited college or university in Information Technology Computer Science Management Information Systems or other information technology related field EXPERIENCE Two (2) years of experience implementing unified communications managing and assessing call center processes and infrastructure and using NEC PBX and other PBX peripherals PREFERRED QUALIFICATIONS The preferred candidate will have 5 10 years of the above experience Note An additional year of experience implementing unified communications managing and assessing call center processes and infrastructure and using NEC PBX and other PBX peripherals may be substituted for the required education TO APPLY Submit a completed Maryland Department of Transportation (DTS1) application form detailing relevant work history Applications (DTS1 forms) must be complete and accurate at the time of submission Please include all relevant experience on your application This includes but is not limited to full or part time volunteer military acting capacity or any other experience that is relevant to the position you are applying for Incomplete applications will not be considered Resumes in lieu of the completed application form (including the work history section) will not be accepted Applicants will not be contacted for additional information Applicants may apply online at httpsjobsmdotstatemdus Applicants not applying online may obtain a Maryland Department of Transportation application form (DTS1) by Downloading the form at httpwwwmvamarylandgov or by calling the FaxOnDemand at (410) 4243050 and selecting option 2 (TWO) or visiting any MVA branch location Applications not submitted online must be sent to RSU MVA 6601 Ritchie HWY NE ROOM 101 Glen Burnie MD 21062 Applications submitted online must be received by 1159 PM of the closing date Applications not submitted online must be received in the Office of Human Resources by 430 PM on or before the closing date Qualified applicants will be subject to a federal and state criminal background check and reference checks The MVA is a drug free workplace Employees are subject to the State Substance Abuse Policy to include possible drug testing Reasonable accommodations for persons with qualified disabilities will be provided upon request The MVA is an Equal Opportunity Employer The MVA is not sponsoring new employees in application of the H1B Visa at this time due to budgetary constraints All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986 Federal regulations prohibit H1B Visa candidates from paying sponsorship fees the potential employer must assume all sponsorship fees The MVA is an equal opportunity employer The MVA does not discriminate based on age ancestry color creed gender identity or expression genetic information marital status mental or physical disability national origin race religious affiliation belief or opinion sex or sexual orientation

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