Under minimal direction, performs responsible and complex work in the planning, development, coordination and implementation of city-wide technology-related training programs and services. Evaluates, develops and implements training methodologies and curriculum content based on staff needs, including alternatives such as vendor-supplied training opportunities, computer-assisted instruction (CAI), and the development of in-house computer coaching network and training staff resources from across the organization. As assigned, serves as internal training coordinator for major IT capital project implementations, serving an integral role on associated implementation teams. May instruct and/or facilitate actual training activities as required to ensure the continuity of plans and related services. Arranges, coordinates and monitors outside vendor training relationships and related contracts. May perform other technology training-related duties as assigned.
Duties & Responsibilities:
1. Coordinates the development of technology training initiatives, both to address ongoing employee needs and well as those related to major technology capital projects; oversees complex projects to achieve results in a timely and cost-effective manner by providing direction, facilitation and control of resources.
2. Develops, implements and/or evaluates new and existing training programs. Manages the development of instructor-level training to maintain a cadre of in-house and vendor instructors and technology coaches.
3. Oversees the research, development and delivery of a comprehensive program of training courses through development and monitoring of short- and long-range technology training strategic plans. Directs the design and distribution of surveys, interviews and questionnaires for conducting training needs assessments.
4. Serves as a key member of the implementation teams associated with major IT capital projects. Works closely with vendor training coordination counterparts to ensure high-quality, cohesive training programs associated with these implementation projects.
5. Coordinates scheduling of instructors, facilities, and monitors and reports financial resources to appropriate stakeholders.
6. Instructs/teaches/facilitates training programs as required ensuring the continuity of training plans and related services.
7. Identifies, organizes, develops and monitors the training of internal computing coaches and subject matter experts (SMEs) who provide curricular and instructional services associated with training courses. Facilitates the development of training program coaches to ensure standardization of instructional materials, handouts, tests, lesson plans and delivery.
8. Provides leadership, guidance, motivation and/or coaching to contract staff, internal computer coaches, subject matter experts and/or student participants.
9. Serves on multi-disciplinary committees in designing new or amending current programs and creating or promoting innovative training solutions.
10. May serve as a subject matter expert or technical consultant for other City training programs.
11. Communicates with diverse audiences (e.g., employees, council members, outside agencies, etc.) to provide information and clarification regarding training programs, actions, policies and procedures.
12. Coordinates the development and monitoring of training contracts and statements of work, and related service terms and conditions.
13. Reviews vendor-provided training programs to ensure the highest standards are maintained, content remains current and instruction is proficient; coordinates the development and updating of associated policies, procedures, administrative rules, goals and objectives.
14. Coordinates the production and distribution of various publications (e.g. training reports, schedules, workbooks, instructional guides, newsletters, etc.); directs the preparation of comprehensive reports (e.g., staff studies, evaluations, needs assessments, etc.) to document events or specific needs.
15. Remains current in job-specific procedures in order to apply the most appropriate methodologies by attending conferences, educational programs and seminars, reading professional publications, using the Internet, and participating in professional organizations.
16. Designs and applies evaluation techniques and proficiency testing methods as required to measure the effectiveness of training.
17. Directs the review and selection of training materials and acquires copyright clearances in order to obtain the highest quality source materials to ensure compliance with copyright laws.
18. Coordinates the design, development and conversion of traditional training materials to alternate learning formats (e.g., computer assisted instruction (CAI), Webcast delivery, video streaming, Internet, etc.).
19. Confers with other City departments and other professional training personnel to define curricula for training programs to address technology education needs.
• Performs related duties as required to meet the needs of the city.
• Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
• Knows and complies with all city and department policies; participate in professional trainings and development; and adhere to attendance and workplace attire policies.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
CITY VISION AND VALUES:
The City of Boulder is committed to service excellence for an inspired future and the following values:
• Customer service - We are dedicated to exceeding the expectations of our community and our co-workers by demonstrating consistent and professional service with a solution-oriented approach
• Respect - We champion diversity and welcome individual perspectives, backgrounds and opinions. We are open-minded and treat all individuals with respect and dignity.
• Integrity - We are stewards of the public's trust and are committed to service that is transparent and consistent with city regulations and policies. We are honorable, follow through on our commitments and accept responsibility.
• Collaboration - We are committed to organizational success and celebrate our shared dedication to public service. We believe community collaboration and the sum of our individual contributions leads to great results.
• Innovation - We promote a forward-thinking environment that supports creativity, calculated risks and continuous improvement. We embrace change and learn from others in order to deliver leading edge service.
REQUIRED MINIMUM QUALIFICATIONS:
Requires a Bachelor's degree from an accredited college or university with a major in business or public administration, computer science, education, or social or behavioral science or related field and at least three years professional experience in coordinating, developing, evaluating and teaching curricula and academic programs. A Master's degree in business or public administration, computer science, education, or social or behavioral science may substitute for two years of the required experience. Strong customer-focused abilities, self-motivated with effective interpersonal, written, and orals skills, and the ability to work collaboratively in a team environment. Ability to work with staff at all levels of an organization and at all skill levels. Knowledge and experience using desktop applications including the Microsoft Office suite (version 2007 or higher), Internet, and email.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Project management skills. Experience with collaboration applications such as Microsoft SharePoint. Professional certification in eLearning development, instructional design, or training. Background in customer service and end-user technical support.
WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:
Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
Machines and equipment used include, but are not limited to the following: Computer workstations, systems management tools, web page update tools, file/print servers, hubs, switches, network interface cards, PC cards, CD-ROM's, scanners, modems and other workstation ancillary devices, telecommunications equipment, telephone, photocopy machine, facsimile machine and calculator.
ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Note: The above description is illustrative only. It is not meant to be all-inclusive.