ITM/ Itcam developer
Ness Technologies - Chicago, IL

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Mandatory Technical / Functional :

Understand existing ITNM, OMNIbus, Netcool Impact, TBSM setup

Work with customer to understand the requirement, develop functional specifications, design and develop/configure the solution

Develop reports in TCR/Cognos

Develop custom dashboards in TBSM

Implement and ITCAM-RT for server/application monitoring

Replace existing NetIQ and SiteScope USCC monitoring functionality with IBM Tivoli software.

Develop test plan and test cases and execute the UAT with the customer

NetCool experience with ITM, ITNM, inventory data and IBM Tivoli.

Define the plans for unit, integration, and system testing in support of these initiatives as needed

Reporting using SQL to support ad-hoc reports needed by the business
  • Strong analytical and troubleshooting skills in a multi-tier environment to assist with potential production and system integration issues
  • Support the deployment and implementation of customer production OSS releases
  • Strong understanding of ITNM failover architecture
  • Strong understanding with ITNM Discovery Stitchers Enhancement
  • Strong understanding of ITNM Monitoring Policies
  • Participate in unit, integration, and system testing as need
  • Familiar with Omnibus Probe rule (NcKL) rules development
  • 3+ years Network Management/Telecom/integration implementation of Netcool experience required
  • Security + certification required

Desired Skills:
  • Prior Consulting experience desired
  • 1 - 3 years exposure to IT Service Management
  • Network Troubleshooting skills
  • Familiar with ITNM RCA stitcher rules development
  • Strong analytical skills required
  • System integration experience desired
  • Multi-tier environment experience
  • Strong interpersonal and communication skills
  • Additional OSS platform experiences desired

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