The DC Site Administrator is a cross-functional role within the Information Technology and Security (ITS) function of the Software Engineering Institute (SEI) in our office located in Arlington, VA supporting the local IT operations as well as certain Security / Information Assurance functions in concert with ITS staff at the main office in Pittsburgh, PA. This is an opportunity to deal not only with IT server and user issues, but also to assist with routine activities of a Facility and Information Systems Security Officer (FSO and ISSO).
Education: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent combination of training and experience.
Experience: At least three (3) years of systems administration experience. Three or more (3+) years of end-user support, problem identification, problem resolution, and consulting experience. One or more (1+) years of experience in the maintenance and repair of computer systems and associated peripherals. Experience working independently on projects with limited supervision.
Skills: Problem solving skills. Able to participate on technical teams; contribute to the improvement of products and services; advanced technical knowledge of desktop operating systems, systems administration, office productivity software, and web browsers; general understanding of technical environments such as networking, enterprise applications infrastructure services, and other technical areas.
Physical Mobility: Some infrequent business travel required. Periodic travel to Pittsburgh office, at least quarterly. Computer hardware installation and configuration required on a regular basis, sometimes involving transport of heavy objects (typically under 100 lbs.) short distances, use of hand tools, et cetera. Carrying of light objects (< 20 lbs.) between buildings may also be required.
Environmental Conditions: Ability to use a computer keyboard and display for extended periods of time; periodic work in a computer machine room or wiring closet environment.
Mental: Able to work under pressure; meet inflexible deadlines; deal with difficult individuals while maintaining composure. Must have strong customer service orientation. Able to identify, isolate, and resolve systems problems. Must be able to learn from procedural documents and training and then integrate that knowledge into workplace activities.
Other: Candidate must pass a background investigation, be a U.S citizen and be able to obtain a United States DoD Top Secret clearance (10 year scope) and maintain that clearance as a condition of employment. Additional work hours (weekend and evening hours) may be required on an infrequent basis. May be required to stay at or return to work during incidents and/or emergencies to perform duties as requested.
Licenses: Microsoft Certifies System Administrator (MCSA), Microsoft Certifies System Engineer (MCSE), CompTIA A+, CompTIA Network +, CompTIA Security +, Dell Certified Technician; Defense Security Service (DSS) Facility Security Officer (FSO) and/or Information Systems Security Officer (ISSO) certification.
Experience: Experience in implementing new services and products; leading technical projects; performing advanced technical support; creating new operational and technical processes and procedures. Experience working in compliance with governmental accreditation requirements for operating IT environments and networks, such as NISPOM, DCID and STIG. Prior experience as a FSO or ISSO.
Other: Candidates with active DOD Top Secret clearance with a current (within the past 5 years) Single Scope Background Investigation (SSBI) are highly desirable.
Regular Full Time
SEI INFORMATION TECHNOLOGY AND SECURITY
Minimum Education Level
Bachelor's Degree or equivalent
Carnegie Mellon University - 2 years ago