Implementation Engineer - Professional Services
FILD - New York, NY

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Are you a Professional Services Engineer, Post-Sales Engineer, Implementation Engineer, or a Software Engineer looking to make a shift towards a more client-facing role? Are you are looking for a company that builds technology used by some of the world’s most iconic brands and operates in 103 countries around the world? If so, please read on.

Rapidly growing e-commerce technology company that offers a platform that allows brands to expand globally seeks an Implementation Engineer. This individual will have a combination of technical skills and solid communication skills to help merchants implement and launch their solution. There is minimal (less than 10%) travel associated with this role.

What you will be doing – You will:

  • Assist merchant development teams with the integration process, using email, phone, web-based, and in-person meetings and interfaces
  • Conduct implementation support and pre-launch certification for new clients
  • Ensure stability of the integration immediately post-launch as well as smooth handoff to the Production Support team
  • Perform user acceptance testing for new features and providing feedback to the Product Management department and other teams
  • Identify opportunities for and collecting customer input regarding product enhancement requests
  • Support merchants in the adoption of new features as they are deployed
  • Collaborate with the Technical Communication team to craft technical documents to assist new customers with integration
  • Develop tools to support the team including toolkit contributions, code samples, monitors, and reports

What you need:

  • 2-4 years of related experience on a technical implementation team
  • 1 year of professional experience with one or more of the following:

o Ecommerce
o Debugging and/or maintaining code written by a team
o Teaching or presenting

  • Knowledge of and/or experience with the following technologies: Java, SQL, SOAP APIs, XML over HTTPS, SFTP, shell scripting, ecommerce platforms/technologies, Flash
  • Strong written and verbal communication skills in the English language
  • Strong analytical, assessment and problem-solving skills
  • Strong interpersonal skills
  • Ability to work independently and as part of a team
  • Self-starter, ability to work with limited supervision, multi-tasker

What you get:

  • Work for a rapidly-growing e-commerce technology company that has its sights set on an IPO
  • Extremely exciting and game-changing technology
  • Tremendous room for career growth
  • Competitive compensation package
  • Comprehensive benefits package (medical/dental/vision, 401K, PTO, etc)
  • Brand new office space near Grand Central

So, if you are a Professional Services Engineer, Post-Sales Engineer, Implementation Engineer, or a Software Engineer looking to make a shift towards a more client-facing role, apply now. Interviews are being scheduled immediately.


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