Implementation Manager (Team Lead) - Middle Markets Midwest/Central Teams
JPMorgan Chase - Chicago, IL

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Job Description

Job Summary

Oversee the Implementation Team in the respective market within the Global Implementation/Project Management organization. The objective of this position will be to ensure that Implementation of our products is completed within the specified timeframes with quality and professionalism. Ensure communication with Sales, Product and Service teams within Treasury Services is maintained on a regular basis. Participate in client meetings with Sales to assist in closing deals, troubleshooting issues, etc.

Duties and Responsibilities

Partner with Sales to develop an implementation strategy for client solutions

Manage the day-to-day workflow of the team of Implementation Associates in the respective site

Provide support and guidance to the Implementation Associates

Serve as a point of escalation for the team to ensure timely resolution of issues, including ensuring any identified changes in policy and procedures are communicated to appropriate support areas

Monitor and evaluate the implementations for the team to identify exceptions or aged items

Ensure adherence to all JPMorgan Chase and Department policies and procedures

Perform inspections/audits of completed implementations to ensure compliance with procedures.

Provide coverage for volume spikes in implementation requests and staff absence

Provide feedback and assistance on modifications of Treasury Services products for internal projects as requested

Provide training to team members

Ensure overall success of the team by coaching/mentoring, either directly with the Implementation Associate or with the Senior Implementation Manager

Review and utilize management information reports and metrics to ensure success of team objectives

Act as back up for the Senior Implementation Manager

Support Senior Implementation Manger in the performance review process

Some travel may be required


Staff management experience required, including coaching and mentoring employees.

Strong verbal and written communication skills

Ability to adapt to a changing environment


management and organizational skills

Proven ability to successfully manage conflict

Proven team leadership and meeting facilitation skills

Demonstrated ability to work in a team environment

Proficient in various desktop and internet based applications

Cash management and treasury services experience/knowledge preferred

Operations and customer service experience a plus

Certifications a plus(Certified Treasury Professional, Project Management Institute, ACH)

BA/BS degree required or 10 years relevant industry experience


Project Management

Primary Location

US-IL-Chicago-Chase Tower Chicago / 10468


Commercial Bank



Job Type



Day Job

Employee Status


Corporate Brand


JPMorgan Chase - 23 months ago - save job
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