Implementation Product Specialist- Financial
Ellie Mae - Pleasanton, CA

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The Implementation Product Specialist team does a variety of functions depending on their level of expertise. The Implementation Specialist is a role, which support the clients with more Implementation Product support during the implementation cycle of the Ellie Mae product line. The Implementation Product Specialist is a primary customer-facing role, providing guidance on product configuration, product expertise, and support trouble-shooting during testing phase of implementation.

Primary Responsibilities & Objectives:
  • Supporting Implementation Product Managers during the implementation cycle by:
    • Maintaining a product lead expertise of the Ellie Mae product line
    • Providing gap analysis support during the discovery phase on the lead product of the Ellie Mae product line
    • Servicing as an escalation point on the respective product with which they take the lead
  • Providing configuration support on the lead product of the Ellie Mae product line
  • Providing walkthrough of the respective product after configuration and prior to testing
  • Drive customer satisfaction up based on the initial implementation project.
  • Maintain a level of expertise on the Client Services tools used daily to complete the job.

Qualifications, Skills & Education:
  • Excellent skills and good experience with the respective Encompass product with which they take the lead
  • Ability to manage projects through the setup cycle.
  • Strong oral and written communication skills.
  • Possess good computer skills. Familiarity with Sales Force is a plus.
  • Solid organizational skills and team liaison skills.
  • Demonstrate success in a service oriented/customer facing role.
Ellie Mae is an award-winning provider of software and services for the mortgage industry, offering comprehensive business solutions for mortgage brokers and bankers, as well as lenders. Key offerings include the flagship Encompass360® Mortgage Management Solution, the Encompass WebCenter, Electronic Document Management, Encompass CenterWise™, Encompass Compliance Services, Encompass Product and Pricing, and Encompass Closer. More than 150,000 mortgage professionals use Encompass, including two-thirds of the nation’s top 300 brokers and nine of the top 10. Headquartered in Pleasanton, California, Ellie Mae has an exciting opportunity for an Implementation Project Coordinator to join our dynamic team.

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Ellie Mae® is a leading provider of enterprise level, on-demand automated solutions for the residential mortgage industry. We offer...