In-Home Support Services (IHSS) Program Manager
County of Sonoma - Santa Rosa, CA

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The County of Sonoma is seeking an experienced manager for the In-Home Support Services Program.

Sonoma County In-Home Supportive Services (IHSS) provides in-home care to low income elderly and disabled individuals so they can remain safely and independently in their homes. This position manages a major organizational function in the Adult and Aging Division including responsibility for program development, planning, performance, contract monitoring, research analysis, and staff support functions. Incumbents use considerable independent judgment and discretion in staff supervision and delegated administration and management including the prioritization and coordination of department mandates, goals and objectives.

Currently there are 5,200 IHSS clients and 4,500 IHSS providers in Sonoma County. The IHSS Program Manager reports to a Human Services Section Manager and/or Division Director and has overall responsibility for the IHSS Program. The IHSS Program Manager currently supervises Social Service Supervisors and an Administrative Aide. The ideal candidate for this position will possess a Master's Degree in social work, gerontology or related field and have:

Considerable knowledge of the IHSS program and regulations, as well as knowledge of Medi-Cal regulations
Related program planning and evaluation, management, and/or administrative experience
Leadership experience with programs that serve older adults and people with disabilities
Excellent written and oral communication skills
Effective personnel management skills
Strong analytical skills and sound judgment
Knowledge of budget and fiscal claiming processes
Solid data management and computer skills
Ability to lead staff through the change process
Please answer the MANDATORY supplemental questions at the end of this job announcement.

Civil Service Title: Program Development Manager

Minimum Qualifications:
Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, significant college level coursework in social work, gerontology, public administration, business administration, economics, psychology, sociology, or a closely related area would provide this opportunity. A minimum of a Bachelor’s Degree and in some cases a Master’s Degree in a field related to the assigned division is highly desirable and may be required for some positions.
Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, four years experience providing various social, employment, counseling, or related services, including at least two years in a supervisory, planning or administrative capacity would provide such opportunity.
Specific experience related to the assigned program may be required for designated positions.
License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment, to perform the essential job functions of the position.

Knowledge, Skills, and Abilities:
Considerable knowledge of: the legislation and laws which regulate the operations of assigned human services or child support programs and activities; techniques, principles and work of the assigned division; the principles and practices of program planning and evaluation, needs assessment, and research methodology; the principles and practices of grant preparation and review; contract development and monitoring practices and standards; community resources and service agencies, including both private and other public agencies; social and economic problems which call for the use of public and private county services; principles and practices of casework methodologies; the principles and practices of public economic assistance and services programs; modern methods of human services administration; the principles and practices of personnel management, employee supervision, and training; budgeting and financial analysis including governmental sources of funding.
Ability to: plan, organize, coordinate, and manage the program operations, development and planning functions within assigned program(s); develop, monitor, and ensure maintenance of reasonable performance standards; select, train, and supervise staff; develop, analyze, and monitor the planning, RFP and contracting process; develop and manage community relations and support activities for assigned programs; develop, evaluate, and analyze operational policies and procedures; analyze problems and complaints and identify solutions; prepare, interpret and evaluate a variety of narrative and statistical data and reports; communicate orally and in writing on a variety of issues; understand, interpret and apply procedures, laws, rules and regulations as they apply to assigned area; ensure proper compliance with federal, state and local guidelines, policies, goals, rules and regulations; develop and maintain harmonious relationships with employees, public officials, community groups, other agencies and the general public.

Selection Procedure:
The information contained in the application and responses to the supplemental questions will be evaluated and taken into consideration throughout the employment process. Applicants should list all employers and positions held within the last ten years in the work history section of your application and be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, please list each position separately. Failure to comply with these instructions may impact your competitiveness in this process or may result in disqualification.
For more detailed information about examination steps and the hiring process, you are encouraged to go to and review the Hiring Process Overview.

Application submissions require the supplemental questionnaire be completed.

The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass), and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

  • Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination . Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additionally, a pre-employment medical examination, including a drug screening, will be required prior to employment. How To Apply
Applications are accepted on-line at . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma is committed to a policy and actively pursues a program of equal employment and non-discrimination. More information can be found at: HR Analyst: SR HR Technician: JW

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