In-Seat Service Manager
Centerplate, a Volume Services America company - Santa Clara, CA

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Centerplate and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom

As the pioneer and leader in live event hospitality, we are committed to making the time that people spend together more rewarding and more valuable. Making it better to be there since 1929.

Centerplate is the food and beverage services provider for Levi's Stadium, the new home of the NFLs San Francisco 49ers, currently under construction in Santa Clara, California near Great America theme park and the Santa Clara Convention Center. The stadium is expected to open in time for the 2014 season and will play host to Super Bowl 50, as well as college football's annual Kraft Fight Hunger Bowl.

We currently seek a talented, experienced, organized and dedicated In-Seat Service Manager. Under the leadership of the Premium Services Manager, the In-Seat Service Manager will execute fan experiences that exceed guest expectations and maximize revenue while effectively controlling expenses. The In-Seat Service Manager is responsible for ensuring that food and beverage orders are taken and fulfilled to maximize convenience for customers in assigned premium seating areas. The In-Seat Service Managers highest priorities will be to ensure that standards for quality, service, timeliness, safety, sanitation and regulatory compliance are met.

During football season and when events take place, the In-Seat Service Manager will plan and prepare in advance according to anticipated attendance, will provide hands-on management and oversight during events, and will organize and support post-event closing and clean-up. The In-Seat Service Manager will direct In-seat Servers in the areas of customer service, sales, cash handling and operational duties and will work closely with other departments such as Catering, Culinary and Administration to ensure that operations run smoothly.

Essential Responsibilities:
Assist the Premium Services Manager with selection, costing and pricing of items.

Oversee the production, preparation, retrieval and service and sale of food and refreshments throughout assigned seating areas.

Directly supervise In-Seat Service employees; Execute responsibilities for hiring, training, scheduling, performance coaching, discipline, assessment and initiating pay increases.

Continually monitor operations to ensure optimal merchandise quality and service.

Drive guest satisfaction and maintain effective client relationships through continuous walk-thrus of assigned seating areas.

Ensure compliance to sanitation, food safety and general workplace safety standards.

Manage the financial performance of the department through development, analysis and implementation of sales plans and forecasts to minimize variances.

Provide hands-on leadership, coaching and direction to In-Seat Service staff regarding their responsibilities for operations, cash handling, merchandising, customer service, product presentation, quality and cost control.

Assess opportunities and create action plans to improve service, quality and profitability of retail concessions outlets.

Seek out customer feedback and respond to customer needs to improve retail services; Intervene in instances of guest dissatisfaction.

Participate in special projects related to the development and implementation of regional and organizational business strategies.

Contribute to the goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example.

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