In-reach Specialist
Cardinal Innovations Healthcare Solutions - Kannapolis, NC

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The primary purpose of the In-reach Specialist position is to provide engagement, education and support designed to accurately and fully inform adults who have a serious mental illness (SMI) or a severe and persistent mental illness (SPMI) about community-based mental health services and supported housing options. This is a new position and will initially target in-reach efforts to Adult Care Homes (ACH’s) determined to be Institutions of Mental Disease (IMDs) and those with a high percentage of residents with mental illness.

The In-reach Specialist is responsible for (though not limited to):

Assessment / In-reach

Assuring frequent (not less than quarterly) and effective In-Reach activities to targeted individuals and their legally responsible person, as applicable

Assessing individual’s interest in supported housing

Explaining fully the benefits and financial aspects of clinically appropriate community based integrated settings, including supported housing

Facilitating and accompanying individuals on site visits to permanent housing with tenancy rights

Exploring and addressing the concerns of any Adult Care Home resident who declines the opportunity to move to supported housing or who is ambivalent about moving to supported housing, despite being qualified for such housing

Reviewing individuals’ housing preferences

Providing linkages to ongoing Peer Support services as a step in education/exposure to the housing options and supports available

Educating individuals about services covered under the North Carolina State Plan for Medical Assistance (Medicaid), Medicaid 1915(b)(c) waiver, or the State funded service array

Documentation / Tracking

Maintains accurate and up to date list of individuals receiving In-Reach and individuals who have transitioned to living in an integrated community setting

Works with the individual’s Care Coordinator to ensure reporting and needed follow-up on any critical incidents impacting the individual

Ensures that data is tracked and that all reporting requirements are met

Ensures that all efforts are documented on day of contact or on the next business day.

Desired Skills & Abilities

Knowledge of Medicaid and Special Assistance benefits, available clinical services, community supports, and supported housing.

A strong understanding of and commitment to person centered practices is essential. This position requires ability to build trust, establish rapport, and use good communication skills to set the tone for successful in-reach meetings. Employee must have the ability to make prompt independent decisions based upon relevant facts and established processes. Additionally, an ability to model a respectful, positive, can-do attitude throughout the process is required.

The employee should be able to learn and understand waiver and program practices/requirements and apply this knowledge in problem-solving and responding to questions/inquiries. The employee must be detail oriented, able to independently organize multiple tasks and priorities, and to effectively manage an assigned caseload under pressure of deadlines. The employee must also demonstrate flexibility and the ability to adapt to changing demands/duties as needed.

Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required.

NC Certified Peer Support Specialist with minimum of high school/GED and 2 years of experience working with individuals with mental health service needs.

Must successfully complete Person Centered Thinking training and state-sponsored In-reach training.

Working Conditions

This is an office-based position, with a significant amount of work being performed in the community. Work primarily occurs during normal business hours, but employee is required to demonstrate flexibility as needed to meet the needs of individuals/supports and the department. Travel within the Cardinal Innovations region required, with some travel outside the region.

Company Description

Cardinal Innovations is North Carolina’s largest Managed Care Organization providing Medicaid managed care and state-funded behavioral health plans. Our mission is to enhance the health and well-being of individuals and their families by creating and managing quality healthcare solutions for those who depend on the public system for care. Our plans reflect the uniqueness of our local communities and are capable of making continual adjustments and improvements to meet the changing needs and priorities of our clients. Cardinal Innovations values the contribution of all stakeholders, and our businesses are based on the principles of respect, collaboration, and mutual accountability.

Cardinal Innovations is an Equal Opportunity Employer. Visit our website at to view all vacant positions and apply on line.

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