Inbound Call Center - Customer Service Associate - Claims
Farmers Insurance Group 1,680 reviews - Grand Rapids, MI

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Position Description

We are Farmers
Farmers is looking for our next generation of leaders! If you’re looking for a company that offers stability, growth potential, and a strong emphasis on our values of integrity, respect, courage, achievement, curiosity and action, then apply today to find out how you can become a dynamic part the Farmers team!

We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us as an:
Customer Service Associate!

This is an entry-level Customer Service position in our Contact Center. Duties will include the following Handling our customers' first report of claims (Auto, Homeowners, Non-Auto Liability). Taking status calls on claims. Offering services such as rentals, repair services, and fire/water restoration.

This is an extremely important position as you will be working directly with our customers who may have been involved in a car accident or have had property damage to their home. Our customers expect to discuss their claim with someone who will not only handle it knowledgeably, effectively, and efficiently; but also someone who genuinely cares about them and what they are going through. One of our main goals is to make sure that our customer feels at ease at the conclusion of the call.

If this sounds like something you are interested in please take a few minutes to see our day in the life video.

If you have the following:
  • Minimum of High School Diploma or equivalent.
  • Customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate within multiple computer programs simultaneously.
  • Eagerness to learn about personal lines insurance policies.
  • Willingness to work non-traditional shifts within a 24-7 work environment.

Here are just some of the benefits we offer:
  • Entry level customer service position – no insurance experience is required
  • 100% Paid Training
  • Short-term Incentive Plan
  • 401K with Company Match up to 6%
  • Company funded retirement plan
  • Tuition assistance (including 100% of books)
  • Medical, dental, vision, and life insurance
  • Company paid Short-term Disability
  • Tremendous opportunity for growth and upward mobility
  • Performance is rewarded – you drive your own success
  • On-site amenities including: fitness center/shower, Walking trails in and outside, Game rooms, Internet bar, Learning Center, Food vendors, Employee Credit Union/ATM, and more
  • Company Store (stamps, DVD rentals, gift cards, and more)
  • State-of-the-Art Facility
  • Business Casual Dress Code (including jeans)
  • Community Involvement (i.e. Corporate Challenge, March of Dimes and

  • For consideration, please go to and click on the Careers option to apply.

    Position Requirements

    Preferred Skills and Abilities

    -Must be willing to work in a very structured (contact center) work environment
    -Must be able to adhere to schedule (breaks/lunches)
    -Must be able to obtain license (claims adjuster)
    -Must be able to pass pre employment assessment(s)

    Physical Actions

    Bending. Pulling. Sorting. Carrying up to 20 lbs. Pushing. Speaking (English). Climbing. Reaching. Standing. Key entering. Reading (English). Walking. Kneeling. Seeing. Writing (English).

    Physical Environment

    Required job duties are normally performed in a climate-controlled office environment.

    Education Requirements

    High school diploma or equivalent.

    Experience Requirements

    -Must have 1-3 years of customer service experience in banking/retail/hotel/food service, etc.

    Special Skills Requirements

    Communication Skills. Personal Computer Literate. Bondable.

    About this company
    1,680 reviews
    Farmers Insurance is one of the country's largest insurers of vehicles, homes and small businesses and provides a wide range of other...