This job is a combined job of Income Auditor and Account receivable clerk. With responsibility of both functions.
Income Auditor: Responsible for the auditing of all internal Hotel postings and revenue; The Income Auditor will reconcile all charges and prepare the Daily Revenue Report and distribute accordingly
As Accounts Receivable clerk, responsible for group billing and guest billing inquiries.
Responsible to bill and collect all revenues owed to the company in an accurate, timely manner in accordance with accounting policies and procedures.
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of computer system and manual procedures.
Set up and organize workstation with designated supplies, forms and resource materials; maintain cleanliness at all times.
Report shortages to supervisor.
Maintain Computer Security.
Monitor Priority One Pad.
Maintain knowledge of Special Programs, Prices and Rates.
Handle and Process Disputed Charges.
Prepare Daily Revenue Reports.
Audit Banquet Checks.
Audit F & B Checks/Reports.
Adjust and Audit Front Desk Vouchers.
Adjust and Audit A/R Vouchers.
Verify Room Rate Postings.
Capture Telephone Revenue.
Capture Concession Report.
Capture Miscellaneous Hotel Charges.
Reconcile Valet Parking Charges.
SECONDARY JOB FUNCTIONS
Accounts Receivable Clerk:
Post city ledger payments in property management system reconcile and bill all city ledger accounts.
Perform follow-up billing and credit collection.
Set up new receivable/master accounts in accordance with established credit policy.
Respond to customer requests, inquiries, issues and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Reconcile open account status items.
Perform collection calls as appropriate to ensure timely collections of payments.
Document all follow-up information and correspondence in the credit and collection effort and maintain current status on all accounts receivable open accounts.
Full knowledge of Terranea LSOPs and DH&R SOPs as they relate to accounts receivable.
Process adjustments and miscellaneous charges for guest and city ledger to be included with shift work sent to night audit nightly with approval of appropriate department manager and the Controller.
Process all credit card company inquiries & chargeback requests in a timely manner.
Prepare and mail master account billing with the approval of Credit Supervisor
Input and access information into the computer.
- High school graduate.
- Fluency in job related English, both verbal and non-verbal.
- Provide legible communication and directions.
- Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
- Experience with computers, calculators or word processors.
- Ability to:
Maintain concentration and think clearly.
Focus on details and resolve numerical problems.
Prioritize, organize and follow up.
Maintain confidentiality of pertinent hotel data.
Promote positive relations with hotel staff.
Provide clear and pleasant telephone communication.
Perform job functions with minimal supervision.
Work cohesively with other departments and co-workers as part of a team.
Prior training in guest relations