Industry Satisfaction Monitor - Customer Surveyor
Dal Global Services - Minneapolis, MN

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Must be able to work a flexible schedule Monday-Friday job requires mobility (travel)

(The information listed is not intended to be a complete job description)

  • An Industry Satisfaction Monitor (ISM) – Customer Surveyor has specific responsibility of distributing web-based invite cards to all passengers who pass through the airports at any given time in specific airport locations. Surveyors are to request the passengers to go online, at a later time, to complete the survey. Productivity requirements include yielding a percentage of survey returns per month. Ground and In-flight surveying is done. (Note; this is not a customer service related job).
  • Work schedules are provided weekly and require excessive flexibility with consideration and provision to compensate personal appointments. Surveyors are required to travel up to 25% of the time, will travel via airline 1 – 2 flights per week, and may remain away from home overnight one or two nights per week.
  • An Industry Satisfaction Monitor (ISM) Surveyor is responsible for arriving at a work location prepared for all surveying duties. This includes. Carrying the cards on-board and being ready to distribute them upon arrival. Maintaining program equipment such as a pager, airport permits and authorizations, cabinet key, and badges must be present at all times .
  • On a regular and recurring basis, the Industry Satisfaction Monitor (ISM) must record and submit to the Program Coordinator hours worked and expenses incurred. Must complete and transmit productivity report data in a timely and efficient manner.
Must be able to attend recurrent training, staff meetings, and conference calls.

Job Requirements
College degree preferred, with at least two years of experience in face-to-face sales positions. Must be able to approach passengers professionally and competently Must present professional appearance and be able to maintain composure and observational detachment in any situation Able to work autonomously as well as within a team. and follow through on all assignments Able to communicate professionally both orally and written Self-starter highly motivated with a positive attitude. Superior communication and people skills are necessary

Temp/Package:
This is a long-term temporary position paying an hourly rate of $15.00/hr with an attractive benefits package including flight privileges.

Only qualified candidates submit resumes to: [Click Here to Email Your Resume] (reference : WF-MSP-ISM )

Fax resume to 1-404-715-4002 NO PHONE CALLS

Equal Opportunity/Affirmative Action Employer M/F/D/V

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Just as a delta is a symbol for change in math, Delta Air Lines symbolizes the changing mathematics of the airline industry. Delta became...