Information Officer – Global Networks
The World Bank - Washington, DC

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World Bank Group Context Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The World Bank Group is one of the world’s largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data. Vice Presidency Context The Information Management Technology (IMT) Vice Presidency is the World Bank’s central function for the provision of information and technology services to the Bank’s business units. The overarching objective of this function is to ensure that end-users have the information and systems to do their jobs at all locations where Bank business is being done. The management of most of the end-user IT services, business solutions and the underlying technology infrastructure is centralized with IMT. IMT is structured in a federated operating model with separate dedicated application development and management departments for each of the three Bank business lines: Operations and Knowledge, Finance Complex, and Corporate Functions which also supports MIGA and ICSID. Each of business line application departments is lead by a CIO who works closely with a business line governance group to align the systems investment portfolio with the business priorities. Shared services of underlying infrastructure and applications platforms are provided by the Enterprise Architecture unit and the Technology Engineering and Infrastructure department. IMT also provides shared services to IFC. The World Bank has adopted a three-year IMT Strategy that is centered on seizing value opportunities; creating agile delivery capacity; promoting standards; managing risks; and transforming the IMT Organization. Front office functions including strategy and outreach, innovation, budget, program management, information security, and risk management provide the enabling authorizing environment and control processes to help the IMT service and project managers meet the goals of the IMT strategy efficiently and effectively. Unit Context The Global Communications Unit (IMTGC), part of IMTTE, is responsible for provisioning communications and networking services to WBG. It is the key point of contact, accountability and coordination for the day-to-day delivery and quality of communications services from numerous service providers and through the WBG’s own telecommunication facilities. IMTGC manages service delivery tasks including, but not limited to: technical requirement definition, design, installation, operation, and maintenance. The goal is to provide a wide variety of global communication services and platforms that address WBG’s ever changing business needs. Within IMTGC, the Global Network Team (IMTGN) is accountable for the program management of Country Office (CO) IT projects, relationship management with CO stakeholders, global communication link contract management and CO IT facility operations and management. IMTGC is seeking to augment its Global Network Team in the Head Quarter. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.

Duties and Accountabilities:

Program Management& CO Relationship Management:
• Manage relationship with the World Bank Regional IT Officers, General Services Department (GSD) Project Managers, and CO IT staff. Interact daily with managers and peers in Washington HQ, peers from other CO’s, the WBG Network Operation Center (NOC) in Washington, the WBG Chennai Center, global infrastructure vendors, vendor project managers and vendor NOC’s.
• Manage IT Infrastructure and computing facility projects and tasks related to country offices.
• Perform project planning within IMTTE, Regional CO IT’s, CO IT’s, IFC-CBT, and GSD Facility and Asset Management.
• Gather project scope and requirements. Understand technologies used in order to be effective in coordinating with GSD and IT teams across multiple units. Technologies include WAN acceleration, local internet breakout, network protocols, telecommunications, audio/video technology, data/voice cabling, and HVAC technology, electrical power distributions, etc.
• Develop detailed project plans and schedules for each assigned project. Typical project activities may include requirement gathering, design and specifications for CO computing facility, budgeting, procurement, delivery, staging, shipping, deploying and testing of various technologies and related equipment.
• Work closely with various IT teams and monitor project milestones and critical paths to identify potential jeopardy of project schedule. Identify ways to resolve schedule issues.
• Produce project status reports for colleagues and clients.
• Perform release and change management functions for IMTTE projects for CO’s.
• Support IMT Business Continuity Unit (IMTBC) with developing IT Disaster Recovery (ITDR) plans for CO’s. Coordinate tests with IMTBC teams. In case of disasters, lead the execution of ITDR procedures.
• Manage projects and tasks for ISO and other audit compliance involving CO IT infrastructure.
• Perform and coordinate link procurement with vendors, GSD Procurement, CO IT staff and other stakeholders. Draft and issue procurement documents, e.g. Invitation for Bid (IFB), Request for Proposals (RFP), Purchase Orders (PO), etc.
• Coordinate CO link installation with CO IT staff, vendors, and other teams within IMTGC.
• Travel to COs for coordinating the upgrade of the IT infrastructure
• Identify the need for new tools and processes in areas of responsibility as well as conduct research and propose solutions
• Follow-up on pending operational issues: review open trouble tickets, project implementation in coordination with institutional teams and coordinate any field activities.
• Record/update all activities using the official project management tools, incident (trouble-ticket) management system, inventory management systems, problem management etc. CO IT Facility Operations and Management
• Design, monitor, operate, and maintain CO IT computing facilities including network control rooms (NRC), UPS, cooling, racks, NCR cabling, office cabling, KVM, access controls, videoconferencing/audio-visual rooms, and other related IT infrastructure/facilities.
• Lead and coordinate staging of IT equipment/hardware in CO’s and their shipment to designated CO’s. Maintain and update staging and shipping processes/procedure. Manage IT equipment/hardware staging and shipping facilities. Control shipment and logistics of IT equipment/hardware from HQ to various CO’s. Perform installation and audit/verification of CO IT infrastructure/equipment/hardware.
• Assess local CO IT facility before implementation or changes and projects. This involves performing the necessary tests for electrical grounding, power supply distribution and electrical protections in general.
• Travel to CO’s for installation, testing of hardware including routers, switches, VoIP equipment, servers, security appliances, wireless equipment, legacy PABX etc.
• Assist CO IT staff, providing technical information/specifications on facility infrastructure (electricity transformer, generator, voltage stabilizer, UPS etc.) CO Link Management
• Manage contracts of CO links and related infrastructure/services.
• Perform and coordinate link procurement with vendors, GSD Procurement, CO IT staff and other stakeholders. Draft and issue procurement documents, e.g. Invitation for Bid (IFB), Request for Proposals (RFP), Purchase Orders (PO), etc.
• Coordinate CO link installation with CO IT staff, vendors, and other teams within IMTGC.
• Monitor and manage budget for links and related services.
Selection Criteria:
Master’s degree in Computer Science/Engineering or Equivalent with at least five consecutive years of computer/electrical/software engineering experience or Bachelor's degree in Computer Science, Information Systems, and at least 7 years of relevant experience in the area of Information Technology.
• Minimum of at least 5 years of IT project management experience in planning, executing, and monitoring complex projects in a cross-functional, multi-cultural environment.
• Experience with IT Infrastructure projects utilizing multiple technologies and frameworks in a Global setting.
• Experience with managing network infrastructure deployment around the globe.
• Knowledge of TCP/IP networking technologies, IP address management, DNS and DHCP
• Experience with VoIP deployments and interfacing to legacy TDM PBX systems
• Experience with Cisco CM/CME IPT technologies and platforms desired
• Experience deploying and troubleshooting satellite communications systems, MPLS links, VPN’s and ISP provided links, and leased line circuits
• Experience with international commercial electrical power distribution standards
• Experience with campus and data center networking
• Experience with data communications link testing tools and techniques
• Knowledge with broad array of IT Infrastructure components and terminology, including hardware, Operating Systems, network, telecommunications, and database.
• Knowledge of data center design, data/voice cabling, audio/video, and HVAC technology.
• Strong ability to assess requirements, initiate and complete task or project with little or no guidance.
• Excellent oral and written communications skills in English.
• Experience with technical reporting and management tools such as Remedy, Clarity, and Crystal Reports.
• Ability to analyze information and draw accurate conclusions.
• Ability to apply problem-solving skills to evaluate and solve problems effectively.
• Excellent interpersonal skills. Ability to work cooperatively and collaboratively in a multinational team environment and build effective working relations with clients, colleagues, and vendors.
• Experience with prioritizing conflicting demands in high-pressure and time-critical situations.
• Proven ability to direct, coach and develop staff
• Proven ability to work in a team environment and across organizational boundaries COMPETENCIES
• Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
• Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
• Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.

The World Bank - 17 months ago - save job - block
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Collectively known as the World Bank, the International Bank for Reconstruction & Development (IBRD) and its sister organization the...