Department: Pharmaceutical Chemistry
Position Title: Information Specialist I
Working Title: Information Specialist I
Position Number: 00008762
The Pharmaceutical Chemistry Information Specialist is responsible for providing on-site hardware and software technical support to users in a mixed operating system environment within office, research and scientific laboratory settings; for managing systems, servers, IPAM and network firewall rules relevant to the department; for insuring success of the Pharmaceutical Chemistry Distance Masters program; and for representing the department in cross-departmental and enterprise-level project collaborations. Must have the ability to troubleshoot complicated technical problems. Ideal candidates will have excellent technical and communication skills, exhibit professionalism in support of users, and can deftly interface with multiple departments, stakeholders, and affiliates. The successful candidate will show a strong history of being a self-starter, ability to simultaneously manage multiple tasks and projects, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment.
35% - User Support: Support faculty, staff, graduate students and researchers and manage, install and upgrade associated hardware, software and network access in a mixed operating system environment (Windows, Linux, Mac, Sun). Prioritize incidents based on their severity and urgency. Maintain conformance to hardware, software, and security standards. Provide on-site consulting and make recommendations for potential solutions based on deep knowledge of departmental and enterprise systems as a wide range of technical challenges arise.
35% - Systems Administration: Administer and provide functional support (including maintenance, upgrades, strategic consulting, implementation, oversight and crisis management) for departmental, shared and co-located systems both physical and virtual that the department relies on. These systems include but are not limited to DHCP server, IPAM, and secure network firewall rules for systems interaction and remote access for relevant VLANs; eDirectory, Active Directory, Zenworks, Novell/OES2 for user, group, policy and resources access management; database, web and other servers and storage arrays used by research groups and the department; systems relating to success of the Pharmaceutical Chemistry Distance Masters Program, including Echo360, Adobe Desktop Connect, videoconferencing, classroom technology and related systems.
15% - Participate and collaborate in enterprise-level project teams to insure best technology and policy outcomes for the department. Perform related projects as required. Attend seminars or training sessions to keep abreast of technical developments reflecting recent and emerging changes in technology.
15% - Develop, manage and maintain documentation of incident history, technical procedures, knowledge base, and inventory tracking of networked devices. Manage technology asset storage and lifecycle. Maintain workshop for testing, building, and repairs. Make purchasing recommendations and generate associated quotes for hardware, software, systems, and services. Perform other duties as assigned.
1) Bachelors degree (BA/BS/BGS) or minimum 4 years work experience in systems administration and user technical support (both hardware and software).
2) Experience in hardware configuration and software application support for servers, workstations, laptops, desktops, peripherals, and applications in an academic or corporate environment.
3) Support experience for Windows, Linux and Macintosh operating systems (both desktop and server operating systems).
4) Experience in network management (IPAM/DHCP, DNS, VLAN, firewall).
5) Administrative experience with all of the following: Novell/OES, eDirectory, and Active Directory.
6) Coding experience at a minimum level of OS or login script batch programming.
7) Strong written communication skills as evidenced in application materials.
1) Minimum 5 years experience in hardware configuration and software application support for servers, workstations, laptops, desktops, peripherals, and applications in a Higher Education scientific research environment, including supporting computers used to run laboratory equipment.
2) Minimum 5 years specific support experience for Windows, Linux and Macintosh operating systems (both desktop and server operating systems).
3) Minimum 5 years experience in network management (IPAM/DHCP, DNS, VLAN, firewall). Familiarity with Proteus IPAM, SmartView Tracker and managing DHCP on a Linux platform strongly preferred.
4) Five or more years administrative experience with all of the following: Novell/OES, eDirectory, and Zenworks (version 6.x or greater).
5) Three years coding experience at a minimum level of OS or login script batch programming and 1 year of coding in an advanced programming language a plus.
6) Technical support experience for both physical and virtual servers. Experience using ESXi, vCenter, vDR, and vMotion a plus.
7) Experience with KU networks, systems, services, tools, and policies as they relate to technology. Familiarity with technology security standards at KU.
8) Experience with Echo360 administration and use.
9) Experience with videoconferencing and classroom technologies, including Blackboard and Adobe Desktop Connect.
10) Web-related experience in HTML and CSS; experience with front-end CGI scripting to interact with back-end database a plus.
11) Familiarity with database administration and best design practices.
Contact Information for Applicants: Karen Hall, email@example.com
Specific Application Instructions for this Position: Submit a complete electronic application, attach a cover letter, resume or CV, and names and contact information of professional references.
Intial review of applications begins on December 3, 2012, will continue until a qualified applicant pool is obtained.
Estimated Start Date: December 10, 2012
Conditions of Employment
This position will have the following employment conditions. It will have a "contingent upon funding" designation which means that this position is partially or fully funded by restricted funds, grants, funds contingent upon grants, or endowed funds from any source, and as a result is subject to the availability of such funds and may be reduced without the usual notice period in the event the funding source is decreased.
Pay, Benefits & Work Schedule
Pay : This is a Non-Exempt (Hourly), Unclassified Professional Staff (UPS) position.
Salary is commensurate with experience.
Benefits: If this position will be appointed at 50% or more it is benefits-eligible. Benefits-eligible employees are eligible for group health insurance coverage as well as other benefit programs, retirement and other insurance programs. Semi-monthly employee health insurance premiums are determined based upon full-time or part-time employment status. Please click here for additional information concerning benefits coverage.
Work Schedule: Varies
Applicants are required to complete the online application with all applicable information. Applications should include all relevant work history and all education details (if applicable) even if attaching a resume or curriculum vitae (CV). We strongly encourage applicants to have their cover letter and resume/CV as one document when applying for positions at the University of Kansas. Once you have completed the application form, you will have the opportunity to attach other documentation in the "My Career Tools" page of the Careers Homepage.
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Please click the "Apply Now" link on this job posting to proceed with the online application. If you have any questions during the application process, please contact us at firstname.lastname@example.org or (785) 864-4946.
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