Information Systems Administration Support Specialist - WBAMC
MedPro, LLC - Fort Bliss, TX

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The Information Systems Administration Support Specialist will perform these duties a WBAMC - Fort Bliss, TX and may be required to assist in the training of supported and/or developed system by functional Personnel.

The ISASS may be on-call evenings, weekends, and holidays to provide guidance and support to customer support technicians on resolution of program/applications problems and/or failures, and may be required to return to the work site to resolve critical problems.

Shall have experience in managing Clinical and/or Administrative Systems. General knowledge and understanding of data communications standards, Local Area Networks (LANs), Wide Area Networks (WANs), Internet WWW, Internet working technologies, networking terminology and networking protocols, software management and licensing and project management to include portfolio management. The contractor shall posses a high level of computer skill and knowledge in Microsoft operating systems. The contractor shall have organizational, presentation, teaching and communications skills. Be able to articulate and communicate ideas and information clearly to others in spoken dialogue and in writing through letters, memorandums, e-mail and notes, using official and acceptable formats. Be able to work harmoniously with all levels of organizational staffing, from the Hospital Commander, to Medical Professionals, Housekeeping Personnel and all in between. Desired increasingly complex and progressive experience performing all aspects of assigned systems administration may be substituted for the education plus experience requirement. This is an IAT Level II position as defined in DoD 8570.01-M which requires the appropriate certifications/accreditation. The contractor must have a valid Security certification and a Secret Security Clearance to support at WBAMC; in addition, Security + is required if root level access is given to any system. In addition the individual must maintain a current computer environment certification in their appropriate area of support (i.e. Server +).

- shall establish communication with each of the Clinical and Administrative Departments; stay current with their needs.

- shall attend meetings and seminars at which information is discussed which affects hospital Systems and ultimately the end-user.

- shall coordinate with system vendor to ensure that system security meets WBAMC, MHS and DA/DoD standards. This includes, but is not limited to, managing system security to prevent corruption of data; controlling and managing the generation, issuance, and deletion of system passwords; ensuring user's identity, level of clearance, and access authorization is established commensurate with operational requirements.

- shall coordinate with system vendor that the backups performed on the system will fulfill the needs of WBAMC and that the servers and all applicable files are backed up on a regular basis.

- shall work with staff to coordinate/implement changes to system operation or the user interface to all system application (i.e. System Change Requests). Develop an action plan for the successful implementation of new software releases. The action plan must include command and clinical input about the impact on patient care and other legitimate issues.

- shall assist staff with system note development and coordinate note configuration with system vendor.

- shall estimate and report on expected time of completion of project work assignments, maintain records of work accomplishments; time expended and prepares report as required.

- shall make day-to-day adjustments in work assignments according to priorities; obtain assistance on problems that may arise to avoid backlogs, which cannot be disposed of promptly.

- may be required to assist in the training of supported and/or developed systems to ensure usability of such system by functional personnel.

- shall be the prime contact that all systems flow through automated interfaces.

- shall assist in the resolution of network problems which affect the clinical systems.

- shall assist in the development of plans and schedules and/or recommend action as required for the installation of systems (if applicable). The contractor shall report issues that are beyond this position's authority to resolve to the next higher level of authority in a timely manner, defined as the first moment when the problem is recognized as reportable to the next higher level.

- shall perform after-hours coverage (24/7). This coverage will entail the carrying of a pager during non-core hours with limited access to the number. The only persons authorized to place after-hours calls are the Evening/night Nursing Supervisor, the CSSC personnel, and system vendor. A report detailing non-core hours activity will be submitted with each monthly invoice. It is expected that the after-hours coverage may occasionally require the person on-call to go on-site if unable to fix problems remotely (using VPN connection to server). The following are the types of trouble calls that may be placed and responded to after-hours, all others must wait until normal business hours:

a. System vendor cannot remotely access the servers.
b. System vendor receives an alert from the Data Acquisition System (DAS) boxes.
c. Printer won’t print; printer continuously prints a file and won’t stop.
d. Vital Sign Screen or Orders screen is not functioning and cannot locate a particular patient.
e. Screen colors are not correct.
f. "Read" monitor is not working.

Education

Must have a valid Security certification and a Secret Security Clearance. In addition, a Security + is required if root level access is given to any system.

Experience

Emphasis on SQL and Interface with SharePoint and Database Admin.
SQL Programming and Database Admin.

Special Requirements/Certifications

CompTia Security +

Physical Requirements

See position.

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