Information Systems Specialist/PC Tech
Thresholds - Chicago, IL

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Thresholds is Illinois' oldest and largest provider of services to people living with severe and persistent mental illness. Thresholds celebrated its 50th anniversary in 2009 and looks forward to continuing its mission to help its members reclaim their lives and achieve hopeful and successful futures. With its 30 service locations and more than 75 housing developments in the Chicago area, Thresholds is a recognized leader in mental health recovery. Thresholds provides excellent opportunities for career development and promotion and has been voted as one of Chicago’s 101 Best and Brightest Companies to work for in 2006, 2007, 2008, 2009, 2010 and 2011. Thresholds encourages individuals who have experienced mental health recovery to apply. EOE M/F/D/V

Responsibilities:
Thresholds seeks an Information Systems Specialist to perform installs, maintain, and trouble shoot computer hardware, software, and network software for all staff in the assigned areas. Duties include but are not limited to:
Providing first line computer support to all Thresholds personnel. This includes, but is not limited to, installation, maintenance, repairing, upgrading, and troubleshooting networked and non-networked PC workstations, thin clients, and peripherals and Agency-approved software, such as Microsoft Office products.
Maintaining positive “customer” relationships with all service users.
Advising Program Directors and facilitating all IT solutions including planning, purchasing, and deploying IT needs. Acts as liaison between IS Department and administrative departments & clinical programs within the assigned area of responsibility.
Assisting with beta testing and workflow review during design and development phases of software projects.
Completing required paperwork and reports, such as the help desk work order database, purchasing, and inventory control systems.
Providing service and support at any assigned Thresholds location. Required to travel to and from these sites. This includes transporting computer hardware, tools, software or other items as needed to perform tasks on site. This position requires the use of a personal vehicle as indicated above.

Qualifications:
Degree in Computer Science and 1 year relevant experience or at least 3-5 years relevant experience.
TCP/IP networking, including router maintenance is desired.
Knowledge of Microsoft Windows OS in a networked environment.
Knowledge of Microsoft Office Suite, especially Outlook, Word and Excel is desired.
Must have excellent planning, organizing and team-building skills. Ability to work effectively and in a professional manner with staff at all levels of the organization.
Excellent planning, organizing and team-building skills.
Must obtain satisfactory results from an Illinois State Police Conviction Background Check.
Must have access to a personal vehicle as well as a current and valid Driver's License.

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One of the nation's largest non-profit providers of mental health services, Thresholds provides a comprehensive program of therapeutic...