MISSION The Oregon Department of Education fosters excellence for every learner through innovation, collaboration, leadership, and service to our education partners.
Equity for Every Student
High Quality Education
People Are Our Greatest Asset
The Oregon Department of Education provides statewide leadership for all elementary and secondary students in Oregon’s public school districts and education service districts. Responsibility also extends to public preschool programs, the state School for the Deaf, regional programs for children with disabilities, and education programs in Oregon youth corrections facilities. There is currently one limited-duration, full-time position available with the Office of Assessment and Information Services at the Oregon Department of Education (ODE) in Salem. This position is scheduled to end June 30, 2013. However, the office is in the process of requesting an extension of this position through the next biennium (June 30, 2015) This position is classified and represented by Service Employees International Union (SEIU). This unit has two primary functions: Student Assessment and the collection, validation and reporting of data for education research, policymaking and operations. The technical expertise of staff in this unit in available to districts to support business and financial functions. The work of OAIS affects every school, program, school district and ESD in the state. Nearly all students in the State of Oregon public school system are affected by the work in these units. Data is collected from nearly every educational administrative unit.
Duties & Responsibilities:
Provide mid to high level User Support to solve hardware, software, and application problems received by internal and external customers of OAIS.
Performs analysis/trouble shooting to resolve problems with hardware and software installations. Provides assistance in the installation and use of agency-approved software.
Contacts hardware and/or software vendors on warranty issues, software upgrades or hardware replacement. Resolves compatibility issues in multi vendor environments.
This position configures, installs, troubleshoots problems and supports desktops, printers and other peripherals in multiple locations for the departments 300 plus users.
This position provides Video Conferencing services to the departments 300 plus users and outside parties who are scheduled to use the video conferencing facilities. Duties are to:
Maintain studio software and hardware
Setup and operate V-Tel sessions and assure hardware and software are functioning properly prior to each scheduled event
Encode and edit taped events for posting to CDs, web postings, etc
Set up and operate cameras/audio equipment and internet streaming for field shoots.
Assure network connectivity for streaming and recording events.
Provide production services (content integration, camera management, names & titles, etc.) during live streamed and recorded events. Customer Assistance
Works directly with school district, ESD and ODE staff to understand and resolve ODE application and system problems and/or other related issues
Provides training to users on applications/systems .
Test application systems
Manages tickets escalated from tier 1 and 2 technicians and coordinates communications necessary to ensure timely resolution of issues. Works under guidance of higher level staff when necessary.
Maintain and document tickets in a standardized ticket tracking system Operations :
Monitors applications and systems for server performance problems and resolves problems with files that are stuck in the queue during processing.
Performs merging or splitting of duplicate student records.
Routes issues to other technical teams per the routing guidelines.
Run Application tests following standardized testing procedures Construction:
Designs and maintains training materials and system/application user manuals.
Constructs queries for distribution of fellow team members for use in problem resolution.
Create and Maintain standardized Testing plans. WORKING CONDITIONS May require occasional evening or weekend work to meet deadlines or resolve problems. At times may be requested to be on call to resolve technology issues to ensure uninterrupted network services to staff and school district users. Requires high level of concentration for extended periods while using a computer monitor. Occasional travel to other agency sites or school district sites. May require occasional over time. Extensive telephone contact.
Qualifications & Desired Attributes:
Two years of professional information systems experience which includes analyzing, developing, maintaining, installing and providing support for information systems and users. Experience must include activities in:
Software: Software means the programs, procedures, rules, and associated
documentation concerned with operating a system and covers both applications and operating software.
Hardware: Hardware Device means the physical components (e.g., PC,
server, mainframe, peripherals).
Data: Data means data bases and associated master files;
Customer service: Assisting users in IT related functions, including supporting adaptive needs and training requirements. AND EITHER
(a) at least 30 quarter (20 semester) credits in computer science; OR (b) Two more years of information systems experience. DESIRED ATTRIBUTES Work independently and have the ability to conduct extended and in-depth investigations into reported problems. Must be capable of approaching problems logically and systematically. Must have good verbal and written skills. Must be capable of relaying complex technological information in such a manner that non-technical personnel can understand and comprehend. Must have the ability to quickly grasp new concepts and techniques. Must be capable of scheduling multiple tasks with multiple users, and deliver results within demanding time constraints.
To apply: follow the “Apply” link above and complete the Oregon employment application online. Only complete applications submitted online will be considered . We do not accept paper or e-mail applications. ODE will communicate with all applicants by e-mail. The state of Oregon is now requiring all applications have a valid email address. If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. The state of Oregon does not endorse any particular provider. Depending on the volume of applications received for this recruitment, you should allow two weeks after the close date to be notified concerning the review of your application. This job announcement may be used to fill future vacancies in this class of work. Apply now if you are interested in this/or future vacancies. Determining Minimum Qualifications: Your application materials must clearly describe how you meet these qualifications. Answers to the supplemental questions must be supported by the “Work Experience” section of your Oregon E-Recruit application or you may not be considered for this position. A resume (text or attached) will not be reviewed for work history unless stated in the job posting that it is a required attachment.
Only complete applications will be considered. Be sure to answer all supplemental questions and attach all required documents. Late submissions will not be accepted. Supplemental Questions: Be sure to answer the “Supplemental Questions” and attach all required documents. In order to evaluate your experience as it relates to this position, we need your responses to the supplemental questions. They will be the sole basis for determining which applicants, among those who meet the minimum qualifications, will be provided an interview. Failure to respond to each question in the space provided for that question may result in disqualification of your application. The space provided will expand to accommodate additional text beyond the area shown. You may cut and paste text into the space provided from a word processing program, such as Word, WordPerfect, or Notepad. Please note that your responses will also be evaluated for English usage, grammar, spelling, and punctuation.
Attachments: If you need assistance with adding attachments to your profile or to a specific job posting please go to http://www.oregon.gov/DAS/STJOBS/docs/addingremovingattachments.pdf for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance. If you are unable to upload attachments, please contact Recruitment Services to discuss possible alternatives. Interviews: Qualified applicants whose responses most closely match the minimum qualifications and desired attributes for this position will be invited to an interview. If called for an interview, applicants will be asked to sign a reference authorization and release form at the time of interview. Background Check: Applicants will be subject to a thorough background investigation including driving record. Adverse background data may be grounds for immediate disqualification. Applicants will be subject to a Computerized Criminal History check. Conviction of a crime will not automatically preclude an appointment. The circumstances involved in the conviction will be considered. If you require an alternate format in order to complete the employment process, you may call Recruitment Services at (503) 947-5757. Please be prepared to leave a message describing the alternate format needed. Recruitment Contact: Cassie Graham, Human Resources Oregon Department of Education 255 Capitol Street NE Salem, OR 97310 Ph: 503-947-5635
Email: firstname.lastname@example.org For more information on veterans’ preference points, please visit
http://www.oregon.gov/DAS/STJOBS/pages/vetpoints.aspx For more information about the Oregon Department of Education visit:
http://www.ode.state.or.us/ The pay and benefits on all announcements may change without notice. Please be aware that due to the economic downturn and subsequent state budget shortfall, the Governor has ordered mandatory unpaid furlough days for employees. This position will be required to take furlough days in the 2011-13 biennium. NOTE: The Oregon Department of Education does not offer visa sponsorships. Within three days of hire, the successful candidate will be required to complete the U.S. Department of Justice form I-9 confirming authorization to work in the United States. The Oregon Department of Education is an affirmative action equal opportunity employer and encourages qualified women, persons of color, persons with disabilities, and any other classification protected under state or federal law to apply for this opening. Applicant E-Recruit FAQ's EDUC13-0012
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