Information Technology Services - End User Support Analyst
Union College - Schenectady, NY

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This position is responsible for providing training, support, service, and information to the faculty, staff and students. Focus of this position is to provide Tier 2 advanced technical support (hardware and software), consulting, guidance, and troubleshooting services to the campus community on issues relating to computing and educational technologies.

Qualifications A Bachelor’s degree or Associate’s degree with an equivalent amount of related experience and a minimum of 5 years experience providing advanced Tier 2 technical support of various computing environments including Windows, Macintosh, and Linux operating systems. The following experience is desired: providing user support in a higher education environment, experience with operating systems and applications commonly used in Windows, Macintosh, and Linux platforms, experience with Help Desk ticketing systems (TrackIt is a plus), familiarity with imaging of Windows and Macintosh systems using software such as Ghost, NetBoot/NetRestore, etc., excellent communication skills (written and oral), general networking (TCP/IP) knowledge, demonstrated planning and organizational skills, and familiarity with audio, video, and other multimedia technology. Experience with server operating systems such as Windows Server or Red Hat Enterprise, A+, HDI, and other hardware and software support certifications is considered a plus.

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